Summary
Overview
Work History
Education
Skills
Timeline
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Valeria Ledezma

Fort Worth

Summary

Motivated and detail-oriented sales and marketing professional with hands-on experience supporting business growth through lead generation, customer outreach, and promotional strategy. Skilled in cold calling, appointment setting, and creating targeted marketing materials using tools like Mailchimp and Canva. Comfortable working independently or with a team to drive results and improve customer engagement. Looking to bring my sales support background and strong communication skills into a client-facing role in the insurance industry.

Overview

6
6
years of professional experience

Work History

Sales Associate

Healthy Planet Products
02.2025 - Current
  • Prospected and qualified leads through cold calling, email outreach, and market research, consistently building a strong pipeline of potential customers.
  • Scheduled and coordinated meetings with prospective customers, contributing to the company’s new client acquisition goals.
  • Created and distributed promotional materials, including flyers and targeted email campaigns, to generate interest and drive sales.
  • Represented the company at events and trade shows by scouting and securing vending and sponsorship opportunities to increase brand exposure and client engagement.
  • Collaborated with the sales team to develop outreach strategies and follow-up systems to maintain strong customer relationships.
  • Conducted research on target markets and customer needs to tailor sales messaging and promotional efforts effectively.
  • Managed shipping of promotional packages and follow-up communications to support lead nurturing and conversion.
  • Contributed ideas for digital marketing strategies to boost online visibility and improve client acquisition channels.

Administrative Assistant

Water From the Rock
10.2023 - 09.2024
  • Scheduled and screened clients for appointments
  • Answered incoming calls and responded to voicemails daily
  • Daily email correspondence
  • Assisted clients with completing intake forms
  • Filing and record keeping
  • Completed weekly and monthly reports
  • Coordinated community outreach
  • Assisted volunteers with unloading and weighing incoming food donations

Customer Service Representative

TEKsystems
09.2021 - 06.2023
  • Organized and kept track of confidential patient records in compliance with HIPAA law
  • Performed Data Entry
  • Handled private health information with care while assisting healthcare patients
  • Performed outbound calls to contact patients
  • Assisted patients over the phone with service or technical issues
  • Analyzed CRM data and performed data cleansing

Customer Service Associate

Exela Technologies
08.2019 - 08.2021
  • Customer service duties
  • Maintained operations inside a mailroom for a major bank
  • Maintained all logs and reporting documentation
  • Auditing and recordkeeping
  • Organized and kept track of confidential files and client information
  • Performed heavy data entry on a daily basis
  • Performed file purges and pulls
  • Shipping & Receiving
  • Handled confidential time-sensitive material with urgency and care
  • Scanned incoming mail
  • Filled out corporate paperwork

Education

Arts (AA) (Associate) -

Tarrant County College
12.2022

Skills

  • Lead Generation & Prospecting
  • Cold Calling
  • Appointment Setting
  • Client Relationship Building
  • Email Marketing (Mailchimp)
  • Promotional Design (Canva)
  • Sales Outreach & Follow-Up
  • Customer Engagement
  • Market Research
  • Event & Sponsorship Planning
  • CRM Familiarity Digital Marketing Support
  • Verbal & Written Communication
  • Time Management
  • Team Collaboration
  • Records Management
  • Data entry
  • English
  • 75 WPM typing speed
  • Auditing (2 years)
  • Spanish
  • Microsoft Office
  • Well versed in Gmail, Outlook and Google Calendar
  • Intake Experience (2 years)
  • Administrative experience
  • Advanced Computer Skills
  • Microsoft Excel
  • Organizational skills
  • Customer service
  • Data Collection and Research

Timeline

Sales Associate

Healthy Planet Products
02.2025 - Current

Administrative Assistant

Water From the Rock
10.2023 - 09.2024

Customer Service Representative

TEKsystems
09.2021 - 06.2023

Customer Service Associate

Exela Technologies
08.2019 - 08.2021

Arts (AA) (Associate) -

Tarrant County College

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Valeria Ledezma