GARY ANDERSON
Jacksonville
Summary
Motivated Computer Science student with hands-on experience in technical support, hardware and software troubleshooting, and consultative technology sales. Proven ability to diagnose and resolve technical issues while driving revenue through solution-based selling. Experienced in Xfinity and Best Buy environments supporting customers through device setup, networking, account management, and service activation while meeting or exceeding goals. Seeking IT internships or technology-driven sales and support roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Xfinity (Comcast)
Jacksonville, FL
12.2024 - Current
- Consistently met and exceeded monthly sales quotas
- Averaged 40+ mobile activations per month
- Promoted bundled services including internet, cable, mobile, and protection plans
- Increased revenue through upselling accessories, device protection, and premium plans
- Educated customers on plan features, pricing, and device capabilities
- Maintained high conversion rates and strong performance metrics
- Created and managed customer service tickets using internal CRM systems
- Processed activations, upgrades, number transfers, and account changes
- Used diagnostic tools to troubleshoot mobile devices and service connectivity issues
- Assisted customers with billing concerns, plan adjustments, and technical inquiries
- Documented account interactions accurately for compliance and tracking
- Resolved customer concerns while maintaining high satisfaction scores
- Built long-term relationships to drive repeat business and referrals
- Managed high-volume traffic while maintaining efficiency and accuracy
- De-escalated issues and provided clear, confident communication
Geek Squad & Sales Advisor
Best Buy
Jacksonville, FL
03.2022 - 12.2024
- Met or exceeded daily, weekly, and monthly sales targets
- Increased revenue through upselling accessories, warranties, and service plans
- Promoted store memberships and credit card applications
- Improved attach rate by bundling complementary products (HDMI cables, cases, chargers, protection plans)
- Greeted customers and built rapport to understand their needs
- Delivered solution-based selling by recommending products that matched lifestyle and budget
- Resolved customer concerns professionally to ensure satisfaction
- Followed up when necessary to build repeat business
- Maintained a positive, team-oriented environment
- Maintained expert knowledge in areas such as:
- Smartphones & mobile devices
- Laptops & desktops
- Home theater systems
- Gaming consoles & accessories
- Smart home technology
- Explained technical features in simple terms to increase customer confidence
- Stayed current on new product releases and promotions
Sales Advisor
Dicks Sporting Goods Distribution Center
Jacksonville, FL
2021 - 2022
- Provided excellent customer service by greeting customers and identifying their needs
Assisted customers with selecting sporting equipment, apparel, footwear, and accessories
Maintained strong product knowledge on major brands (Nike, Adidas, Under Armour, etc.) - Processed transactions accurately using POS systems
- Promoted store credit cards, warranties, and loyalty programs
Met or exceeded daily and monthly sales goals - Maintained clean, organized, and visually appealing merchandise displays
- Assisted with inventory management, stocking, and price changes
- Supported team members to create a positive and productive store environment
Education
B.S. - Computer Science
Florida State College at Jacksonville (FSCJ)
Jacksonville, FLSkills
- Consultative Selling
- Objection Handling
- Closing Techniques
- Upselling & Cross-Selling
- Lead Generation & Prospecting
- Hardware & Software: PC setup, configuration, repair; mobile device troubleshooting; home networking
- Networking: Basic TCP/IP; Wi-Fi; modem/router configuration
- Operating Systems: Windows, macOS, iOS, Android
- Tools: POS, ticketing systems, remote desktop, Microsoft Office
- Strong Verbal & Written Communication
- Active Listening
- Relationship Building
- Customer Retention Strategies
- Conflict Resolution
- Negotiation
LEADERSHIP
- Founder — Technically Motivated Organization (assists elderly with everyday technology)
- Former NCAA Division II college basketball player
Certification
- Google It Supports Certification
Timeline
Lead Sales Associate
Xfinity (Comcast)
12.2024 - Current
Geek Squad & Sales Advisor
Best Buy
03.2022 - 12.2024
Sales Advisor
Dicks Sporting Goods Distribution Center
2021 - 2022
B.S. - Computer Science
Florida State College at Jacksonville (FSCJ)