Austin Gibbs
River Grove,IL
Summary
Multi faceted, highly motivated individual with experience in a myriad of roles and responsibilities. Continually dedicated to accurate and effective reporting with a stellar attention to detail. Comfortable in high-stress situations with experience in de-escalation, mediation, and leadership. A jack-of-all trades professional that is an asset to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MCR Engagement Specialist Team Lead
Leyden Family Service & Mental Health Center
Franklin Park, IL
07.2022 - Current
- All aforementioned duties.
- Created reports documenting the outcomes of each case managed by the team.
- Developed and implemented protocols for responding to emergency situations.
- Developed and engaged training materials for incoming staff.
- Managed all Illinois 590 Program State reporting.
- Established community partnerships to provide comprehensive wraparound services and effective referrals for clients.
- Coordinated with healthcare providers, law enforcement, and other agencies to ensure comprehensive support for clients.
- Advocated for clients, assisting in accessing necessary social services and resources.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
MCR Engagement Specialist
Leyden Family Service & Mental Health Center
Franklin Park, IL
08.2021 - 07.2022
- Provided crisis intervention services to individuals experiencing emotional distress.
- Responded quickly and effectively to emergency calls involving potential suicidal behavior or self-harm risks.
- Demonstrated cultural competency when working with diverse populations from various backgrounds.
- Facilitated group therapy sessions for clients with mental health issues.
- Provided referrals, resources, and follow-up care as needed for clients in need of additional services.
- Implemented suicide prevention strategies and conducted risk assessments to prevent self-harm.
- Maintained detailed and confidential client records, documenting all interactions and interventions.
Primary Teacher
Bright Horizons Family Solutions – Northwestern Memorial Hospital
Chicago, IL
10.2019 - 05.2021
- Collaborated with other teachers to develop innovative teaching methods.
- Developed and implemented lesson plans based on curriculum objectives.
- Compile and disseminate information to multiple parties through a myriad of platforms
- Complete monthly trainings to ensure DCFS regulation compliance
Youth Care Worker II
Heartland Alliance
04.2018 - 10.2019
- Employ trauma-informed care techniques and de-escalation tactics to ensure safety of all program participants
- Complete training in crisis intervention, de-escalation, and mental health awareness
- Developing and implementing new systems of filing, IR Uploading, and file reviewing to ensure DCFS and ORR compliance
- Establishing and maintaining effective communication and rapport across shifts and with management
- Providing training in filing and file reviewing
Education
Bachelor of Arts -
Concordia University Chicago
River Forest, IL05.2017
Skills
- Decision-Making
- Spreadsheet tracking
- Interpersonal and Social Skills
- Microsoft Office Suite
- Teamwork and Collaboration
- Complex Problem-Solving
- Attention to Detail
Certification
- Certified Recovery Support Specialist
References
References available upon request.
Timeline
MCR Engagement Specialist Team Lead
Leyden Family Service & Mental Health Center
07.2022 - Current
MCR Engagement Specialist
Leyden Family Service & Mental Health Center
08.2021 - 07.2022
Primary Teacher
Bright Horizons Family Solutions – Northwestern Memorial Hospital
10.2019 - 05.2021
Youth Care Worker II
Heartland Alliance
04.2018 - 10.2019
Bachelor of Arts -
Concordia University Chicago
- Certified Recovery Support Specialist
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