Austin Golding
Santaquin,UT
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Associate Authentication Analyst role.
Overview
3
3
years of professional experience
Work History
Account Manager
Vivint Home Security and Automation
Provo, UT
06.2025 - Current
- Managed client relationships, ensuring satisfaction and addressing concerns effectively.
- Executed account strategies to enhance customer engagement and retention.
- Coordinated cross-functional teams to streamline service delivery processes.
- Developed tailored solutions based on client needs and industry trends.
- Developed strategic plans to enhance account growth through upselling additional services.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Representative
Foundever
Orem, UT
04.2024 - 02.2025
- Managed follow-up communications to ensure ongoing support and address additional customer concerns promptly.
- Provided feedback on processes to streamline operations and elevate overall service quality for customers.
- Assisted patients with inquiries regarding insurance coverage and benefits.
- Managed appointment scheduling using electronic health record systems.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TruHearing
Draper, UT
08.2023 - 02.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted customers in understanding hearing aid options and benefits tailored to individual needs.
- Processed customer orders efficiently using CRM software, maintaining detailed records of interactions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Educated customers on product usage and troubleshooting techniques, fostering independent problem-solving skills.
- Maintained up-to-date knowledge of product offerings and industry trends, enhancing personal expertise within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ammo Cleaner
Barnes Bulletts
Mona, UT
06.2023 - 07.2023
- Maintained cleanliness and organization of assigned areas, ensuring compliance with sanitation standards.
- Operated cleaning equipment including floor scrubbers and vacuums to enhance efficiency.
- Disinfected high-touch surfaces regularly to promote a safe environment for staff and customers.
- Collaborated with team members to complete daily cleaning tasks efficiently and effectively.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Cashier
Walmart
Payson, UT
09.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated cash registers accurately, ensuring proper handling of cash and credit transactions.
- Demonstrated adaptability by learning new store policies and procedures quickly.
- Assisted customers with product inquiries, enhancing shopping experience and promoting loyalty.
- Processed transactions accurately, ensuring efficient customer service and satisfaction.
Education
High School Diploma -
Payson High School
Payson, UT05-2023
Skills
- Client relationship management
- Customer engagement strategies
- Service delivery coordination
- Tailored solutions development
- Product knowledge enhancement
- Sales transaction processing
- Time management skills
- Teamwork and collaboration
- Relationship building
- Goal oriented
- Sales development
Timeline
Account Manager
Vivint Home Security and Automation
06.2025 - Current
Customer Service Representative
Foundever
04.2024 - 02.2025
Customer Service Representative
TruHearing
08.2023 - 02.2024
Ammo Cleaner
Barnes Bulletts
06.2023 - 07.2023
Cashier
Walmart
09.2022 - 03.2023
High School Diploma -
Payson High School