Austin Granados
Orlando
Summary
Motivated Service Director knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Director
Dealer Service Alternative
08.2023 - Current
- Provided leadership, guidance and support to staff members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Service Manager
Dealer Service Alternative
07.2021 - 08.2023
- Resolved customer complaints in a timely manner.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Recommended additional, useful services to customers to increase overall sales.
- Handled telephone inquiries regarding appointments and work in process.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Auto Mechanic
Inlign Automotive
04.2020 - 07.2021
- Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups
- Repair and service air conditioning, heating, engine-cooling, and electrical systems
- Align vehicles' front ends
- Repair, reline, replace, and adjust brakes
- Review work orders and discuss work with supervisors
- Maintain cleanliness of work area.
General Manager
Maitland Tire Co
09.2011 - 01.2020
- Manage staff, preparing work schedules and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Inventory stock and requisition new stock
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
C-17 Crew Chief
US Air Force
01.2008 - 03.2012
- Inspect airframes for wear or other defects
- Maintain repair logs, documenting all preventive and corrective aircraft maintenance
- Conduct routine and special inspections as required by regulations
- Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems.
Laborer
Problem Solved
01.2005 - 04.2007
- Stucco laborer
Education
High School Diploma -
Lyman High School
05.2007
Skills
- Relationship Building
- Verbal and Written Communication
- Customer Service
- Telephone Etiquette
- Reliable and Punctual
- Professional and Mature
Certification
- Michelin Tire Sales Specialist
- Attended Michelin Performance Tire School at Michelin Laurens Proving Grounds
- Attended BFGoodrich 4×4 School in Vermont
Timeline
Service Director
Dealer Service Alternative
08.2023 - Current
Service Manager
Dealer Service Alternative
07.2021 - 08.2023
Auto Mechanic
Inlign Automotive
04.2020 - 07.2021
General Manager
Maitland Tire Co
09.2011 - 01.2020
C-17 Crew Chief
US Air Force
01.2008 - 03.2012
Laborer
Problem Solved
01.2005 - 04.2007
High School Diploma -
Lyman High School
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