Austin Graves
Jacksonville,FL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Comcast
Jacksonville, Florida
07.2021 - 10.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
Level 1 Helpdesk Analyst
Bank Of America
Jacksonville, FL
07.2020 - 07.2021
- Logged support tickets and closed when issues were resolved.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Conducted in-depth product and issue resolution research to address customer concerns.
Cashier
Gate Petroleum Company
Jacksonville, Florida
03.2020 - 06.2020
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Representative
Walmart
Jacksonville, Florida
01.2020 - 03.2020
- Educated customers on promotions to enhance sales
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
Customer Service Representative
ERC
Jacksonville, Florida
01.2019 - 09.2019
- Attracted new mortgage loan applications by developing relationships within community
- Created profitable and efficient solutions
- Remained updated with latest information related to mortgage products and services being offered
- Explained legal aspects of loan to borrower, as well as payment terms and clauses
- Evaluated pay stubs, credit history, tax information and bank statements for financial status
Prep Cook
Tropical Smoothie Cafe
Jacksonville, Florida (FL)
09.2018 - 11.2018
- Restocked inventory and ingredient items as needed
- Cooked all menu items according to specified instructions
- Distributed food to wait staff in a timely manner
- Practiced proper safety and sanitation standards
- Cleaned and organized kitchen areas
- Upheld standards of cleanliness, food handling and safety
Level 1 Helpdesk Analyst
Bank Of America
Jacksonville, Florida (FL)
06.2017 - 06.2018
- Collaborated with clients from concept through final delivery of product or service
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Education
High School Diploma -
Cedar Creek Christian Academy
Jacksonville, FL2017
Skills
- Ambitious
- Quick-learning
- Teamwork and collaboration
- Superior organization skills
- Customer-oriented
- Practices due diligence
- Excellent time management skills
Timeline
Customer Care Representative
Comcast
07.2021 - 10.2021
Level 1 Helpdesk Analyst
Bank Of America
07.2020 - 07.2021
Cashier
Gate Petroleum Company
03.2020 - 06.2020
Customer Service Representative
Walmart
01.2020 - 03.2020
Customer Service Representative
ERC
01.2019 - 09.2019
Prep Cook
Tropical Smoothie Cafe
09.2018 - 11.2018
Level 1 Helpdesk Analyst
Bank Of America
06.2017 - 06.2018
High School Diploma -
Cedar Creek Christian Academy