Ivory Napper
Marlton,NJ
Summary
A recent graduate of Cherokee High School, class of 2020 in Marlton, NJ, now a third-year college student majoring in Biology at Miles HBCU Private College. Objective is to secure a position within your esteemed organization. Prioritizing gaining valuable experience and expanding knowledge. Possesses excellent communication skills, a creative mindset, and natural problem-solving ability to make significant contributions to your company. Recognized by peers for kindness and strong work ethic. Highly reliable and dedicated to achieving departmental goals on a daily basis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wawa Convenience Store
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Caregiver
Visiting Angles
10.2023 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Receptionist / Customer Ser. Rep
Oasis Health Women's Clinic
04.2021 - 01.2023
- Biopsy desk responsibilities include scheduling and managing multi-line telephones
- Register patients by collecting/verifying patient demographic info
- Achieve accurate and complete data entry of each patient
- Check insurance eligibility
- Schedule appointments
- Perform all duties according to company/office policies, procedures, and standards of conduct
- Contact referring physician offices as needed
- Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Education
Bachelor - Biology
Miles HBCU Private College
Fairfield, AL05-2026
High School Diploma -
Cherokee High School
Marlton, NJ06-2020
Skills
- Efficient Outlook
- MS Office Suite
- Outstanding communication skills
- Strong relationship skills
- Fast Learner
- Multitasker
- Ambitious
- Accountable
- Available to interview within 24 hours
- Critical thinking
- Data entry
- Active listening
- Customer service
- Customer relations
- Relationship building
- Problem resolution
- Conflict resolution
- De-escalation techniques
- Coordination
Hobbies and Interests
- Reading All Things Medical
- Researching Medical Procedures
- Love to Learn New Things pertaining to the Human Body
- Love watching action, mystery, and documentary movies
Certification
First Aid/CPR/AED
Timeline
Customer Service Representative
Wawa Convenience Store
11.2024 - Current
Caregiver
Visiting Angles
10.2023 - 05.2024
Receptionist / Customer Ser. Rep
Oasis Health Women's Clinic
04.2021 - 01.2023
Bachelor - Biology
Miles HBCU Private College
High School Diploma -
Cherokee High School
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