Austin Gray
New Orleans,LA
Summary
Enthusiastic and experienced horticultural assistant manager with over three years of dedicated service at Urban Roots Garden Center in New Orleans, LA. Skilled in various aspects of plant care, customer service, and garden design, with a proven ability to manage diverse tasks including inventory control, problem-solving, and team coordination. Despite the unforeseen end of my recent role due to financial constraints, I remain passionate about gardening and customer engagement. Eager to bring my expertise and positive attitude to a new team, I am looking for opportunities to contribute to and grow within the horticulture industry.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Urban Roots Garden Center
New Orleans, LA
10.2020 - 01.2024
- Adhered to watering schedule to keep plants healthy and beautiful.
- Addressed needs of plants to maintain a pleasing display of product.
- Identified various illnesses on product and applied the appropriate solution.
- Mixed the appropriate medium for potted plants.
- Determined when a plant needed pruning, up-potting, or fertilizing.
- Aided customers in designing garden lay-outs and potted arrangements.
- Retrieved product at customers' requests.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Worked cash register, taking payments and providing accurate change.
- Packaged purchases to prevent breakage.
- Processed refunds for items returned.
- Helped customers find the appropriate products, answering questions and offering advice.
- Educating coworkers on daily routines, customer service and plant knowledge.
- Serving in a management role when the manager is absent.
- Communicating with managers to accomplish various projects around the garden center.
- Tracking inventory and ordering supplies as needed.
- Keeping junior coworkers on task.
- Managing the lunch schedule.
- Purchasing food regularly for business pets as well as feeding them.
Food Runner
Cane and Table
New Orleans, LA
11.2019 - 03.2020
- Reset tables between guests, so that new guests could be seated immediately.
- Relayed orders and special requests to cooks.
- Addressed customer concerns and provided appropriate answers, bringing major issues to the current manager.
- Cleaned tables and observed proper sanitizing techniques to prevent food borne illnesses.
- Assisted servers with table settings and beverage refills during busy periods.
Dishwasher
N7
New Orleans, LA
04.2019 - 03.2020
- Washed pans, pots, knives, and other cooking tools to avoid food cross contamination.
- Rinsed dishes and cleaned them with detergent in a 3-compartment sink.
- Kept stations stocked with the appropriate dishes/tools to meet employee needs.
- Periodically kept stations clean of waste during open hours.
- Cleaned sink compartments, mopped/squeegeed floors, wiped down surfaces, and took out trash when closing.
- Kept in mind the needs of other staff in fast-paced situations.
- Polished glassware and utensils.
Education
High School Diploma -
Scottsboro High School
Scottsboro, AL2015
Some College (No Degree) - Computer and Information Sciences
Northeast Alabama Community College
Rainsville, ALSkills
- Time management
- Equipment operation
- Hazardous chemical handling
- Troubleshooting skills
- Strong communication skills
- Problem solving
- Organizing and prioritizing
- Flexible and adaptable
- Task Delegation
- Staff Supervision
References
Tom Wolf, owner of Urban Roots
(504) 522 - 4949
Sage Cart, manager
(337) 275 - 6135
Hadyn Breedlove, manager
(504) 442 - 8191
Timeline
Assistant Manager
Urban Roots Garden Center
10.2020 - 01.2024
Food Runner
Cane and Table
11.2019 - 03.2020
Dishwasher
N7
04.2019 - 03.2020
High School Diploma -
Scottsboro High School
Some College (No Degree) - Computer and Information Sciences
Northeast Alabama Community College
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