Austin Guzman
Oceanside
Summary
" But the fruit of the spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. Against such things there is no law." - Galatians 5:22-23
Overview
12
12
years of professional experience
Work History
Field Service Technician
IQVIA
San Diego, CA
02.2022 - Current
- Installed software and performed preventative maintenance for medical devices on-site for healthcare providers.
- Provided training and support to clients on equipment operation and maintenance procedures.
- Assisted in the implementation of new service protocols to enhance operational efficiency.
- Collaborated with cross-functional teams to ensure timely resolution of customer inquiries and concerns.
- Coordinating travel and expenses as well as updating and maintaining vendor credentials.
Taxi Driver
Uber
California
06.2018 - Current
- Ensured timely and safe transportation for all passengers.
- Navigated efficiently using GPS and mapping applications to optimize routes.
- Provided exceptional customer service, using friendliness and a positive attitude.
- Maintained vehicle cleanliness and performed routine maintenance to ensure safety.
Non-Emergency Medical Driver
Freedom Medical Transportation
Monterey, CA
09.2019 - 11.2021
- Ensured safe and timely transport of patients to medical appointments and hospital discharge.
- Specialized in Wheelchair and gurney operations.
- Adhered to all safety protocols and compliance regulations during transportation.
- Maintained detailed records of transportation schedules and patient needs.
- Communicated effectively with healthcare providers regarding patient conditions.
Care Coordinator
Sunrise Senior Living
Monterey, CA
01.2014 - 06.2018
- Specialized in alzheimer's, dementia and memory care.
- Coordinated care plans to enhance resident well-being and satisfaction.
- Manage staff teams and provide hands on care to assist and enhance life.
- Managed scheduling of appointments and transportation for residents' medical needs.
- Helping support everyone in staff departments including kitchen, care, transportation and activities.
- Most importantly giving love and kindness in every interaction in order to create an environment filled with joy that becomes medicine for the soul.
Education
High School Diploma -
Modesto Christian High School
Modesto, CASkills
- Problem-solving
- Troubleshooting and field repairs
- Critical Thinking
- Customer service
- Teamwork and coordination
- Hardware and software installation
- Positive mindset
- Patience and emotional intelligence
Timeline
Field Service Technician
IQVIA
02.2022 - Current
Non-Emergency Medical Driver
Freedom Medical Transportation
09.2019 - 11.2021
Taxi Driver
Uber
06.2018 - Current
Care Coordinator
Sunrise Senior Living
01.2014 - 06.2018
High School Diploma -
Modesto Christian High School