Austin Haack
Howell,MI
Summary
Detail-oriented technician with strong ADAS calibration and vendor management skills. Proven ability to coordinate operations, train teams, and ensure compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Technician
Glass America
Livonia, Michigan
08.2021 - Current
- Led daily dispatch and field operations, coordinating technician schedules to ensure efficient routing and on-time service
- Managed warranty claims, insurance documentation, and OEM compliance requirements to maintain audit readiness
- Oversaw parts ordering, inventory coordination, and vendor management to support uninterrupted operations
- Processed and reconciled vendor invoices, resolving discrepancies and supporting operational financial accuracy
- Trained and mentored technicians on auto glass installation standards, safety procedures.
- Delivered hands-on training for ADAS calibration systems, including static and dynamic calibrations
- Ensured proper documentation and compliance with OEM calibration requirements
- Promoted and enforced workplace safety standards, and proper use of tools and PPE
- Acted as a liaison between technicians, vendors, insurers, and leadership to resolve issues and improve performance
- Performed mobile and in-shop auto glass installations in accordance with company and OEM standards
- Supported dispatch operations, technician scheduling, and customer service coordination
Education
High School Diploma -
John Glenn
Westland, MI06-2013
Skills
- Auto glass installation
- ADAS calibration
- Warranty management
- Inventory coordination
- Compliance documentation
- Vendor management
- Technician training
- Dispatch operations
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Customer service
- Customer interaction
- Team Training
- Relationship building
- Inventory oversight
- Power Tools and Equipment
- Document preparation
- Health and safety regulations
- Installation and repair
Timeline
Technician
Glass America
08.2021 - Current
High School Diploma -
John Glenn