Mark Emert
Cheney
Summary
Dynamic technician with a proven track record at Safelite Auto Glass, excelling in auto glass installation and vehicle inspections. Recognized for enhancing operational efficiency through meticulous record maintenance and effective team collaboration. Committed to safety compliance and delivering exceptional customer service under pressure, ensuring high-quality standards in every project.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technician
Safelite Auto Glass
05.2018 - Current
- Installed and replaced auto glass using specialized tools and techniques for optimal safety and performance.
- Conducted thorough inspections of vehicles to identify necessary repairs and ensure compliance with quality standards.
- Maintained accurate records of service performed, parts used, and customer interactions to enhance operational efficiency.
- Collaborated with team members to streamline workflows, resulting in improved turnaround time for service delivery.
Store Manager
American Autoglass
04.2006 - 02.2018
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing efficient stock management practices to reduce waste.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed and executed marketing strategies to drive sales and enhance customer engagement.
Education
High School Diploma -
Northwest High School
Wichita, KS05-2004
Skills
- Auto glass installation
- Vehicle inspections
- Safety compliance
- Record maintenance
- Inventory management
- Team collaboration
- Parts management
- Quality assurance standards
- Technical troubleshooting
- Compliance adherence
- Problem resolution techniques
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Accomplishments
- Supervised team of 3 staff members.
Certification
repair replace and recalibration certified
Languages
English
Full Professional
Timeline
Technician
Safelite Auto Glass
05.2018 - Current
Store Manager
American Autoglass
04.2006 - 02.2018
High School Diploma -
Northwest High School