Austin Hardison
Cypress,TX
Summary
Experienced salesman and programmer that is known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Focused and dedicated insurance professional with 3 years of experience providing superior customer service and rates for personal and commercial policies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Houston, TX
10.2023 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Inside Sales Representative
Texas Farm Bureau Insurance Agency
03.2023 - 10.2023
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Quoted prices, credit terms and other bid specifications.
Insurance Producer
Farmers Insurance Agency
11.2022 - 03.2023
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Account Manager
Wholesale Payments Inc.
04.2022 - 10.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Mathematics/Computer Science Tutor
Freelancer
05.2017 - 07.2023
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Incorporated technology into lessons from other subjects, expanding students' technical abilities with integrated approach.
Sales Representative Team Leader/Territory Manager
Fluent
07.2021 - 04.2022
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Fostered vital customer relationships to exceed quotas.
Secretary
University Of Houston - Main Campus
02.2021 - 03.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Call Center Customer Service Representative
Customer Research International
08.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Computer Information Systems
University of Houston
Houston, TX05.2024
Associate of Arts - General Studies
Austin Community College
Austin, TX03.2022
Skills
- Generating Leads
- Sales and Negotiation
- Time Management
- Data Analysis
- Record Keeping
- Customer Service
- Programming in C, Python and C#
- Territory Management
- CRM Software
- Critical Thinking
- Fundamental Mathematics
Certification
General Lines Property and Casualty License
General Lines Life and Health License
Application of Six Sigma Certification
Languages
English
Professional
German
Professional
Accomplishments
- Scholarship of Excellence
- Deans Spring List 2022
- Deans Fall List 2022
- Deans Spring List 2023
- Deans Fall List 2023
Timeline
Insurance Agent
State Farm
10.2023 - Current
Inside Sales Representative
Texas Farm Bureau Insurance Agency
03.2023 - 10.2023
Insurance Producer
Farmers Insurance Agency
11.2022 - 03.2023
Account Manager
Wholesale Payments Inc.
04.2022 - 10.2022
Sales Representative Team Leader/Territory Manager
Fluent
07.2021 - 04.2022
Secretary
University Of Houston - Main Campus
02.2021 - 03.2022
Call Center Customer Service Representative
Customer Research International
08.2019 - 01.2021
Mathematics/Computer Science Tutor
Freelancer
05.2017 - 07.2023
Bachelor of Science - Computer Information Systems
University of Houston
Associate of Arts - General Studies
Austin Community College