Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Austin Harrison

Lacey

Summary

General Manager with 5+ years of progressive leadership experience in high-volume, multi-brand operations. Currently leading the busiest KFC/Taco Bell in Washington ($3.5M annual sales, 350+ daily transactions) with a proven track record of driving revenue growth, reducing costs, improving guest satisfaction, and developing high-performing teams. Recognized as Assistant Manager of the Year (2023) across 130+ locations. Seeking to leverage operational expertise, guest-centric leadership, and financial expertise as Assistant General Manager at Great Wolf Lodge.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

KFC/Taco Bell (Multi-Brand)
05.2025 - Current
  • Lead the busiest store in Washington ($70K weekly sales / ~$3.5M annually) with 35 employees, including 2 assistant managers and 4 shift supervisors.
  • Optimized drive-thru speed of service, increasing capacity and sales vs. last year.
  • Improved team retention to record highs, reversing a trend of high turnover under prior management.
  • Consistently met labor and food cost budgets, reducing variance through improved scheduling and product monitoring.
  • Increased customer satisfaction scores period-over-period
  • Coordinated large-scale catering services for groups of 50–500+, ensuring a smooth and easy process for our customer.
  • Maintained near-perfect compliance: never failed a health inspection or internal brand audit, with one of the company’s top scores in 2025.
  • Successfully manage any on-site workplace injury with immediate compliance and safety protocols.

Floating General Manager

KFC/Taco Bell (Company-Wide Coverage)
11.2024 - 04.2025
  • Provided interim GM leadership at multiple locations during staffing gaps, ensuring continuity of operations.
  • Adapted quickly to new teams and environments, sustaining performance levels and guest satisfaction.

Assistant Manager

KFC/Taco Bell (Multi-Brand)
07.2024 - 11.2024
  • Supported transition to a higher-volume, multi-brand location.
  • Gained expertise managing dual-brand operations and complex staffing needs.

Assistant Manager

KFC
07.2021 - 07.2024
  • Oversaw P&L; management, labor execution, and food cost controls.
  • Recognized as Assistant Manager of the Year (2023) out of 130 stores across WA & OR.
  • Mentored shift supervisors into management roles, supporting succession planning.

Shift Supervisor

KFC
05.2021 - 07.2021
  • Managed shifts independently, handling labor, food safety, and cash operations.

Team Member

KFC
07.2020 - 05.2021
  • Handled customer service, food preparation, stocking, and cleaning in a fast-paced environment.

Education

Associate of Science -

South Puget Sound Community College
Olympia, WA
06-2024

Skills

  • Multi-brand leadership
  • Guest satisfaction & complaint resolution
  • Budgeting, P&L; management, & cost controls
  • Labor scheduling & workforce planning
  • Event & large-scale catering coordination
  • Health, safety, & compliance excellence
  • Team development, retention, & succession planning
  • Strategic operations & process optimization

Accomplishments

  • Increased store revenue & speed-of-service metrics at the company’s most challenging location.
  • Grew guest satisfaction scores to record levels at current store.
  • Developed and promoted multiple team members into leadership roles.
  • Recognized for excellence with Assistant Manager of the Year (2023).
  • Successfully led large-scale community catering partnerships.

Certification

ServSafe Certified | Washington Food Handler Card

Timeline

General Manager

KFC/Taco Bell (Multi-Brand)
05.2025 - Current

Floating General Manager

KFC/Taco Bell (Company-Wide Coverage)
11.2024 - 04.2025

Assistant Manager

KFC/Taco Bell (Multi-Brand)
07.2024 - 11.2024

Assistant Manager

KFC
07.2021 - 07.2024

Shift Supervisor

KFC
05.2021 - 07.2021

Team Member

KFC
07.2020 - 05.2021

Associate of Science -

South Puget Sound Community College

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