Austin Hatmaker
Franklin,KY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Technician
Aramark
09.2023 - Current
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Crew Chief
Stanley steemer
8 2022 - 09.2023
- Ensured all safety procedures were followed at all times in the workplace.
- Supervised team of individuals by providing clear instructions on job requirements to meet security standards.
- Provided leadership by setting an example for employees through hard work, dedication and cornmiment Identified opportunities for cost savings through improved processes or equiptment upgrades
- Addressed customer complalats promptly while providing superior customer service.
- Demonstrated excellent problem-solving skills to resolve probloms in customer homes quickly and efficiently.
- Developed strong working relationships with customers and colleagues
- Trained new staff on company policies, procedures, job duties, safety protocols and other relevant topics.
Facility service technician
Fleet clean
12 2016 - 8 2022
- Conducted preventative maintenance on equipment to optimize performance.
- Interfaced with customers, dealers, and sales representatives to determine service and scheduling needs of customers.
- Completed service ticket documentation and obtained signatures before leaving customer sites.
- Communicated with management and other team members to provide detailed reports and updates on assignments.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Maintained records of service calls, customer complaints and work orders to ensure accurate documentation.
- Followed safety protocols when performing service and repairs.
- Replaced worn-out components with genuine parts for optimal performance of the system.
Education
High School Deplom -
Clarksville High School
Clarksville6 . 2013
Skills
- Inventory Management
- Daily Progress Reports
- Operating Heavy Machinery
- Billing and Payment Processing
- Detailed Instruction
- Flooring Care
- New Employee Training
- Handle Hazardous Chemicals
- Facility and Site Cleaning
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Inventory management
- Scheduling and coordination
- Work documentation
- Plumbing
- Drywalling
Certification
- EPA 608 Universal
Personal Information
Name & contact
Timeline
Service Technician
Aramark
09.2023 - Current
High School Deplom -
Clarksville High School
Crew Chief
Stanley steemer
8 2022 - 09.2023
Facility service technician
Fleet clean
12 2016 - 8 2022
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