Austin Herbert

Salary: $50,843/yr

Hours per week: 40

Provided organization-wide network support, assisted in the administration of the UFCW Network, which includes installing, configuring, and troubleshooting various components of computer workstations, laptops, printers, network switches, servers, storage area networks, mobile devices, telecommunications equipment, network routers, applications software, and cabling.

• Assisted in coordinating appropriate plans for completion of IT projects relating to deployment of monitoring agent, updating Security Software (e.g., spam filtering), and upgrading desktop computers for 200+ workstations, while ensuring legal, regulatory, and policy requirements are met.
• Prepared and updated manuals, instructions, and operating procedures for reporting spam, installing add-ons, and enabling multi-factor authentication for mobile phones.
• Conducted new user orientation training on network access, software availability and training, help desk tickets, and quick start guides.
• Performed basic network troubleshooting to isolate common network problems.
• Performed series of daily maintenance checks to ensure network integrity and reported resolved any discovered conflicts.
• Diagnosed, documented, and resolved any network, equipment, or application problems reported by network/remote users; provided follow-up assistance, or escalated as needed.
• Assisted in configuration of computer workstation hardware and software, including, but not limited to desktops, laptops, telephones, wireless communication devices, printers, and associated peripherals.
• Deployed all desktops, laptops, telephones, wireless communication devices, printers and associated peripherals.
• Assisted in review, evaluation, and testing of future network applications as decided by Coordinator of Technical Services.
• Researched and ordered approved software and equipment for network users and Network Support.
• Maintained security of UFCW operations by keeping information confidential.
• Maintained technical proficiency by participating in continuous learning.
• Assisted with assigning rights and security to network groups and network resources; establishes new and modifies existing users, environments, and directory structures.
• Assisted in disseminating network and application information through both formal and informal education structures.
• Assisted in developing application and operational solutions with other IT personnel.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in discussions with third party vendors for enhancements and problem-solving activities to assure successful password management.
• Traveled to Chicago, Illinois to deploy and troubleshoot iPads and iPhones for over one hundred users.

Salary: $15,600/yr

Hours per week: 15 (remote position)

• Provided on-call Tier 1 IT support to 20 non-technical customers encountering connectivity issues, malfunctioning devices, and troubleshooting and ensuring legal, regulatory, and policy requirements are met.
• Maintained physical inventory of servers and routers and provided customer solutions for replacements.
• Provided hardware, technical support, and training for office moves and new employee workstations.
• Developed form data for websites and managed spreadsheet data on back-end.

Salary: $500 stipend

Hours per week: 40 (remote position)

• Completed short-term data entry & validation project for 3000+ conference participants.
• Researched contact information for prospective clients in academic industry.
• Created spreadsheet to track and log data.
• Identified and corrected data entry errors to prevent duplication or data degradation.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.