Austin Hickman
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.
Overview
5
5
years of professional experience
Work History
Lead Food Runner
Second Empire Restaurant and Tavern
08.2023 - Current
- Managed communication between kitchen and front-of-house teams for timely service.
- Ensured food runner staff worked efficiently for seamless service.
- Trained staff on efficient food running techniques and service standards.
- Introduced food items, answered questions, discussed wine and closed wine sales
Service partner
Red Robin
10.2021 - 02.2023
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Maintained delivery speed and accuracy during peak hours
- Oversaw daily operations to ensure compliance with company standards.
- Coordinate with kitchen staff, expedite customer orders to tables
Education
B. A. - Communications
NC State University
Raleigh, NC12-2022
HVAC Apprenticeship Program -
Wake Tech Community College
NC05-2026
Skills
- Proper sanitation
- Customer service
- Team coordination
- Workplace Safety
- Equipment maintenance
- Time management
- Sense of urgency
- Problem-solving
- Strong leadership
- Communication strategies
Timeline
Lead Food Runner
Second Empire Restaurant and Tavern
08.2023 - Current
Service partner
Red Robin
10.2021 - 02.2023
B. A. - Communications
NC State University
HVAC Apprenticeship Program -
Wake Tech Community College