Austin Howard
Bedford
Summary
Adaptable and motivated professional with experience in customer service, team training, technical assembly, inventory management, and insurance operations. Known for leadership skills, strong attention to detail, and the ability to learn quickly and excel in diverse environments. Award-winning service provider with a proven track record of contributing to organizational goals and delivering high-quality results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
02.2019 - Current
- Service and execute policy endorsements on existing auto insurance policies.
- Maintain strong knowledge of state-specific insurance rules and regulations.
- Review policy details, explain coverage options, and ensure member needs are met.
- Adjust billing schedules and provide solutions to help members maintain active coverage.
Mill Operator
Quality Synthetic Rubber
10.2018 - 02.2019
- Reviewed recipes and weighed materials to prepare rubber milling orders.
- Operated towmotors to retrieve and transport stock.
- Milled and cut rubber according to order specifications.
- Entered completed and in-process orders into internal systems to track productivity.
- Conducted shift-to-shift handoffs and used problem-solving skills to resolve production issues.
Assembler Level 2
Swagelok
08.2017 - 10.2018
- Cleaned, inspected, and assembled parts to meet strict quality standards.
- Followed work center schedules to maintain efficient production flow.
- Completed routing documentation to move orders through subsequent operations.
- Worked in both standard shop and clean-room environments.
- Inspected and repaired VCR beads as needed.
Inventory & Reconditioning Associate
CarMax Auto Superstore
05.2017 - 08.2017
- Transported vehicles to and from dealerships throughout Northeastern Ohio.
- Received, detailed, and organized incoming vehicle inventory.
- Performed minor body work and interior reconditioning.
- Monitored line productivity and assisted with weekly goal tracking.
- Maintained a clean, organized front-lot vehicle display.
Team Trainer / Supervisor
Arby’s Restaurant
11.2014 - 05.2017
- Managed inventory, truck orders, and related reporting.
- Prepared food and oversaw service operations for morning and afternoon shifts.
- Trained new hires and existing staff on cash handling, safety, sanitation, and customer service.
- Balanced registers, completed bank deposits, and managed daily cash operations.
- Fulfilled product orders and conducted deliveries for additional Arby’s locations.
Education
Kent State University
Twinsburg, OH11.2025
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Bluffton University
Bluffton, OH01.2016
High School Diploma - undefined
Maple Heights High School
Maple Heights, OH01.2015
Skills
- Problem Solving
- Organizational Skills
- Leadership
- Strong Multitasking Ability
- High Mathematical Efficiency
- Customer service
Accomplishments
- Employee of the Month
- Recognized by the Vice President of Arby’s Corporation for Excellent Service
- Customer Service Awards (Arby’s and Sam’s Club)
- Various Service Achievements
Timeline
Customer Service Representative
Progressive Insurance
02.2019 - Current
Mill Operator
Quality Synthetic Rubber
10.2018 - 02.2019
Assembler Level 2
Swagelok
08.2017 - 10.2018
Inventory & Reconditioning Associate
CarMax Auto Superstore
05.2017 - 08.2017
Team Trainer / Supervisor
Arby’s Restaurant
11.2014 - 05.2017
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Bluffton University
High School Diploma - undefined
Maple Heights High School
Kent State University