Austin Howell
Dayton,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Box Truck Driver
Naborly Expediting
11.2023 - 03.2024
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Established positive relationships with clients by providing exceptional customer service during deliveries.
- Managed inventory within the truck accurately to ensure proper loading/unloading order for time-efficient deliveries.
Combat Engineer (12B)
The United States Army
11.2019 - 05.2023
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Ensured the safe disposal of hazardous materials by following strict guidelines and procedures.
- Constructed defensive structures to fortify positions, providing increased security for personnel.
- Collaborated with other military branches for large-scale operations, promoting teamwork and cohesion across units.
- Conducted thorough maintenance checks on vehicles and equipment, reducing downtime due to malfunctions.
- Trained in use of tear gas, passive ordnance, and explosives.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Trained in small arms, anti-armor and indirect fire weapons.
Machine Operator
Metro Staffing (Faurecia)
03.2019 - 09.2019
- Maintained machining equipment
- Used precision measuring instruments, including lathes and calipers
- Set up tools and production areas
- Excellent communication skills
- Ensured the packaging material inventory was accurate
- Visually inspected equipment parts and deliveries.
Customer Service Representative
Teleperformance (ATT)
03.2017 - 03.2019
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Resolved payment and order disputes.
Customer Service Representative
Metro by T-Mobile
10.2016 - 01.2017
- Provided assistance to clients
- Assisted customers in person
- Created customer appointments
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Provided excellent technical support
- Resolved payment and order disputes.
Customer Service Representative
InfoCision
07.2016 - 12.2016
- Managed client records
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Set up client appointments.
Education
No Degree - Commercial Driving
Troops In Transportation
Columbus, GA03.2023
High school or equivalent -
Trotwood-Madison High School
Trotwood, OH04.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Heavy Equipment Operation
- Situational Awareness
- Strong Work Ethic
- Teamwork and Loyalty
- Safe Driving Practices
- Punctuality
Timeline
Box Truck Driver
Naborly Expediting
11.2023 - 03.2024
Combat Engineer (12B)
The United States Army
11.2019 - 05.2023
Machine Operator
Metro Staffing (Faurecia)
03.2019 - 09.2019
Customer Service Representative
Teleperformance (ATT)
03.2017 - 03.2019
Customer Service Representative
Metro by T-Mobile
10.2016 - 01.2017
Customer Service Representative
InfoCision
07.2016 - 12.2016
No Degree - Commercial Driving
Troops In Transportation
High school or equivalent -
Trotwood-Madison High School
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