Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Howell

Apopka

Summary

Dynamic network operations professional with a proven track record of maintaining optimal network performance and reliability. Expertise in troubleshooting and resolving complex network issues, significantly reducing downtime and enhancing system efficiency. Recognized for fostering team collaboration and adapting swiftly to evolving environments while excelling in communication and technical skills. Knowledgeable analyst with extensive experience in incident response and network monitoring, demonstrating strong problem-solving abilities and analytical acumen.

Overview

8
8
years of professional experience

Work History

NOC Analyst

CDI LLC
08.2022 - 06.2024
  • Assisted in training new NOC Analysts, sharing expertise on best practices for issue resolution and escalation procedures.
  • Provided comprehensive reports on network performance trends, facilitating data-driven decision-making processes for IT management.
  • Maintained strong relationships with key stakeholders across departments to foster collaboration on network initiatives.
  • Enhanced overall network performance with regular maintenance and updates.
  • Contributed to knowledge base articles aiding colleagues in resolving similar issues more efficiently in the future.
  • Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
  • Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption to endusers.

Vehicle Operations Dispatcher

USAF
07.2016 - 07.2022
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Accurately and efficiently responded to over 20 daily requests.
  • Reduced response times for emergency situations through effective prioritization and efficient deployment of resources.
  • Coordinated effectively with maintenance teams to schedule routine inspections and minimize downtime due to equipment malfunctions or repairs.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Train new team members to apply industry best practices and airfield safety protocols at all times.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Education

High School Diploma -

Apopka High School
Apopka, FL
05.2016

BBA - Business Administration

Technical College of The Lowcountry
Beaufort, SC
08-2027

Skills

  • Geospatial analysis skills
  • Knowledge of vehicle operation guidelines
  • Network diagnostics expertise
  • Real-time system monitoring
  • System configuration
  • VPN setup expertise
  • Incident response management
  • Cybersecurity awareness
  • Virtualization technologies
  • Skilled in managing ticketing processes
  • Problem resolution
  • Security protocols
  • Escalation procedures
  • Mobile booking apps
  • Vehicle operations
  • Securing loads
  • Team building
  • Microsoft Office
  • Preventive maintenance
  • Safety awareness
  • OSHA training
  • Process management
  • Equipment operations
  • Certified forklift operator

Timeline

NOC Analyst

CDI LLC
08.2022 - 06.2024

Vehicle Operations Dispatcher

USAF
07.2016 - 07.2022

High School Diploma -

Apopka High School

BBA - Business Administration

Technical College of The Lowcountry

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