Austin Jackson
Grayson,KY
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
11
11
years of professional experience
Work History
Assistant Director of Technology and Head Technician
Carter County Schools IT Department
Grayson, KY
09.2019 - Current
- Executed systematic troubleshooting procedures for PCs, printers, and scanners, enhancing device performance and reliability.
- Coordinated procurement and installation of new equipment to enhance operational capabilities through federal funding.
- Led initiatives to sustain and optimize aging systems and servers. Strategically planned and coordinated research for system upgrades. Oversaw the development of upgrade plans to enhance system performance.
- Implemented preventive measures and training for staff to mitigate future data breach risks.
- Conducted comprehensive training sessions for new technicians, ensuring adherence to departmental standards of professionalism, integrity, and confidentiality.
- Conducted ongoing research and deployed innovative technologies throughout the district to streamline daily tasks for staff and students.
- Created and implemented targeted technology training sessions to elevate digital proficiency across the department.
- Led IT infrastructure projects to enhance system reliability and user satisfaction.
Concessions Supervisor
Morehead State University
Morehead, KY
08.2017 - 05.2019
- Achieved high levels of customer satisfaction by effectively managing concessions during all sporting events. Improved operational efficiency through proactive inventory management and staff coordination. Delivered exceptional service experiences that contributed to positive event atmospheres.
- Designed and implemented project timelines, an innovative inventory system, and equipment maps to optimize functionality of stands with restricted storage and power availability.
- Coordinated training sessions for school clubs and teams, ensuring successful management of concession stands at fundraising events.
- Supervised daily operations of concessions, ensuring efficient service during events.
- Trained and mentored staff on customer service techniques and food safety standards.
Information Technology Summer Intern
Carter County Schools
05.2015 - 08.2017
- Supported network administration tasks, ensuring optimal performance of IT infrastructure.
- Assisted in troubleshooting hardware and software issues, enhancing user experience and system functionality.
- Conducted routine system maintenance, contributing to increased reliability and uptime of services.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Education
BBA - CIS, Computer Information Systems
Morehead State University
Morehead, KYSkills
- Team operations
- Budgeting expertise
- Business development
- Workforce planning
- Board relations
- Computer skills
- Scheduling and coordinating
- Business analysis and reporting
- Task prioritization
- Professionalism
- Complex Problem-solving
Timeline
Assistant Director of Technology and Head Technician
Carter County Schools IT Department
09.2019 - Current
Concessions Supervisor
Morehead State University
08.2017 - 05.2019
Information Technology Summer Intern
Carter County Schools
05.2015 - 08.2017
BBA - CIS, Computer Information Systems
Morehead State University