Austin Jahn
Grove City,OH
Summary
Detail-oriented professional with expertise in debt recovery and team leadership. Known for analyzing collection data to drive improvements and mentoring junior specialists on compliance and best practices. Ready to enhance organizational effectiveness and deliver strong results.
Overview
12
12
years of professional experience
Work History
Lead Collection Specialist
Discover / Capital One
Remote
01.2023 - Current
- Led collections team to optimize recovery processes and deliver staff training to improve recovery rates.
- Developed and implemented strategies for reducing delinquency, improving customer communication channels.
- Analyzed collection data to identify trends, driving targeted actions for improved account management.
- Mentored junior specialists on compliance regulations and best practices in collections management.
- Spearheaded initiatives that improved customer satisfaction while maintaining robust collection practices.
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reviewed customer payment needs and terms, then negotiated structured payment plans to achieve mutually beneficial outcomes for both parties.
Fiscal Assistant
Community Action Commission of Fayette County
Washington Court House, OH
10.2019 - 01.2023
- Prepared budgets and financial reports to support program development and funding requests.
- Coordinated with program managers to ensure compliance with fiscal policies and grant requirements.
- Processed financial transactions and maintained accurate records for grant funding and community programs.
- Assisted in training new staff on financial procedures and software systems for efficiency.
- Monitored expenditures to identify discrepancies and recommend corrective actions as needed.
- Collaborated with team members on budget development, supporting fiscal responsibility across departments.
- Ensured compliance with internal controls by adhering to established policies and procedures in all financial transactions.
- Assisted in preparing accurate monthly financial reports, contributing to informed decision making.
Banking Member Service Representative
Atomic Credit Union
Chillicothe, OH
09.2014 - 10.2019
- Guided members through account openings, loan applications, and product offerings to enhance satisfaction.
- Managed end-to-end guidance for members on account openings, loan applications, and product offerings to support satisfaction.
- Implemented process improvements that streamlined workflow and reduced member wait times significantly.
- Trained new staff on operational procedures and customer engagement techniques to ensure service excellence.
- Enhanced branch operations by streamlining customer service processes.
- Improved teller accuracy by conducting regular audits and providing constructive feedback.
- Provided exceptional member service through active listening, empathetic communication, and problem-solving skills.
Education
Associate of Applied Science - Human Services
Ohio University
Athens, OH05-2018
Medical Records - Billing And Coding
Univeristy of Phoenix
Phoenix, AZ02-2027
Skills
- Negotiation expertise
- Professional integrity
- Debt recovery
- Decision making
- Leadership experience
- Call center operations
- Record management
- Data entry skills
- Multitasking
- Call center experience
- Data analysis
Timeline
Lead Collection Specialist
Discover / Capital One
01.2023 - Current
Fiscal Assistant
Community Action Commission of Fayette County
10.2019 - 01.2023
Banking Member Service Representative
Atomic Credit Union
09.2014 - 10.2019
Medical Records - Billing And Coding
Univeristy of Phoenix
Associate of Applied Science - Human Services
Ohio University