Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUSTIN J. ARTZ

Killeen

Summary

Reliable, energetic and resourceful communication specialist with over seven years of experience working as Multichannel transmission system operator=maintainer in the United States Army. Impeccably skilled in resolving customer complaints and promoting conflict resolution, Ability to remain detail oriented while simultaneously working on multiple projects ensuring unequivocal success. Expertise in help desk services, personnel management, satellite communication, and communication using various radio frequencies.

Overview

11
11
years of professional experience

Work History

Registered Behavior Technician

Empower Behavioral Health
05.2025 - Current
  • Deliver direct 1:1 Applied Behavior Analysis (ABA) therapy to children and adolescents with developmental disabilities, following individualized treatment plans.
  • Collect, record, and analyze behavioral data to monitor client progress and adjust interventions under the supervision of a BCBA.
  • Implement evidence-based interventions to improve communication, social, and adaptive skills while reducing challenging behaviors.
  • Collaborate with families and interdisciplinary teams to promote consistency and generalization of skills across settings.
  • Maintain strict compliance with HIPAA and ethical standards while fostering a supportive and positive environment.

Production Specialist

Longhorn Ammunition
01.2025 - 05.2025
  • Operated and maintained precision ammunition manufacturing equipment, ensuring consistent production of over 50,000 rounds daily with zero critical defects.
  • Streamlined quality control procedures by implementing enhanced inspection protocols, reducing waste by 18% and increasing overall production efficiency.
  • Collaborated with cross-functional teams to optimize workflow and inventory management, contributing to a 25% improvement in on-time order fulfillment.
  • Adhered to strict safety and compliance standards, maintaining a 100% incident-free record while handling high-grade explosives and machinery.

Assistant Manager

Fox And Hare
02.2023 - 11.2024
  • Team Leadership & Supervision: Manage and motivate a team of staff, providing training, performance coaching, and ensuring high standards of service and productivity.
  • Operational Management: Oversee daily operations, including inventory control, scheduling, and resource allocation to maintain smooth and efficient business processes.
  • Customer Service & Problem Resolution: Handle customer inquiries, resolve complaints, and ensure a positive experience, fostering long-term customer loyalty and satisfaction.

Sporting Goods Sales Associate

Murdoch's Ranch & Home Supply
01.2023 - 12.2023
  • Provided exceptional customer service by assisting customers with product inquiries, offering recommendations, and ensuring a positive shopping experience in a fast-paced sporting goods retail environment.
  • With a focused expertise in firearms and ammunition sales, offering comprehensive product knowledge and ensuring strict adherence to safety protocols and regulatory requirements.

Telephonic Control Officer

3d Cavalry Regiment
06.2020 - 11.2022
  • Responsible for issuing and managing 20+ accounts with classified devices valued in excess of $1 million while ensuring quality service to users.
  • Promptly respond to customer enquiries in person or via phone, and or email. Quickly and efficiently open customer accounts by accurately recording account data.

Personnel Manager

57th Expeditionary Signal Battalion
05.2018 - 06.2020
  • Developed, mentored, and lead a team who increased the organizations mission readiness by 20%.
  • Received top 5% rating when compared to my peers of same position and title.
  • Kept records of employee's achievements alongside shortcomings. Would conduct monthly one on one meeting with each of them to discuss areas of strength and how to improve upon areas they lacked in.
  • Collaborated with team to quickly resolve customer complaints with appropriate action.
  • Effectively managed approximately 50 trouble tickets a month.

Communication Specialist

307th Expeditionary Signal Battalion
02.2015 - 05.2018
  • Used strong communication skills to collaborate with team members to ensure efficient service.
  • Created and maintained office forms and procedures to assist with administrative tasks.
  • Frequently operated multiple communications systems ensuring equipment's functionality.

Education

Basic Leaders Course -

Fort Hood, TX

High Frequency Radio Repairer - undefined

Schofield Barracks, HI

Certified Multichannel Transmissions Systems Operator=Maintainer - undefined

Fort Gordon, GA

High School Diploma - undefined

Westfield, IN

No Degree -

Centeral Texas College
Killeen, TX

Skills

  • Excellent interpersonal and communication skills
  • Ability to multi-task
  • Ability to prioritize
  • Ability to work well under pressure
  • Ability to work in fast-paced environments
  • Excellent organizational skills
  • Excellent supervisory skills
  • Excellent customer service skills
  • Integrity
  • Honesty
  • Appreciation
  • Teamwork
  • Business growth
  • Results oriented
  • Continuous improvement
  • Ability to follow instructions
  • Ability to work with minimum supervision
  • Professional attitude
  • Good attendance
  • Punctual
  • Flexible
  • Ability to drive customer satisfaction
  • Ability to drive financial performance
  • Ability to drive employee satisfaction
  • Confidentiality Compliance
  • Mastery of Microsoft Office
  • Mastery of Google Suite
  • American Sign Language (ASL): Novice
  • Managerial experience

Timeline

Registered Behavior Technician

Empower Behavioral Health
05.2025 - Current

Production Specialist

Longhorn Ammunition
01.2025 - 05.2025

Assistant Manager

Fox And Hare
02.2023 - 11.2024

Sporting Goods Sales Associate

Murdoch's Ranch & Home Supply
01.2023 - 12.2023

Telephonic Control Officer

3d Cavalry Regiment
06.2020 - 11.2022

Personnel Manager

57th Expeditionary Signal Battalion
05.2018 - 06.2020

Communication Specialist

307th Expeditionary Signal Battalion
02.2015 - 05.2018

High Frequency Radio Repairer - undefined

Certified Multichannel Transmissions Systems Operator=Maintainer - undefined

High School Diploma - undefined

Basic Leaders Course -

No Degree -

Centeral Texas College

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AUSTIN J. ARTZ