Austin J. Jones
San Francisco,CA
Summary
Analytical Product Manager with 5+ years of experience in the payments industry, specializing in launching data quality products that utilize machine learning to enhance transaction accuracy, reduce fraud risks, and modernize payment processes.
Overview
6
6
years of professional experience
Work History
Product Manager, VisaNet + AI
Visa Inc.
Foster City, USA
01.2022 - Current
- Lead a cross-functional team of engineers, machine learning scientists, and system architects to evaluate deep learning models and launch multiple AI-driven platform products on the world’s largest digital payment network
- Manage end-to-end product delivery, from drafting technical requirements for complex deep learning models to informing pricing, risk, and marketing strategy for product launch
- Developed and launched Visa’s Electronic Data Quality Program, improving data quality for all Visa transactions sent across the payment ecosystem by 45 percentage points, reducing fraud and invalid payment risk for thousands of banks globally
- Conceived, developed, and commercialized Smarter Clearing, an AI-based product that enhances the clearing phase of the payment process; currently in pilot phase, it has increased banks’ ability to identify transaction issues
- Patented 2+ AI product concepts to enhance global transaction processes across the payments industry
- Mentored 100+ associate product managers in Visa’s associate product management rotational program, enhancing their product management skills, deepening their understanding of Visa’s AI products, and supporting their career development
- Presented VisaNet + AI product suite, including Smarter Stand-In-Processing, and other innovative product capabilities to over 1500 global strategic clients at key events, including the Visa Payments Forum and the Visa Business Enhancement Release Call
Strategy Consultant, Visa Consulting & Analytics
Visa Inc.
Ashburn, VA
01.2020 - 01.2022
- Developed business cases, go-to-market strategies, and benchmarks for strategic recommendations in digital banking, fraud, and cardholder retention for 4 of the 10 largest banks globally; helped clients increase digital banking adoption
- Evaluated and recommended merchants onboarded for a new bank loyalty rewards program partnership allowing customers to combine bank and merchant rewards
- Collaborated with Visa’s Global Design, Data Science, and Innovation teams to create a mobile app used by small businesses to visualize and assess transaction data and market trends
- Created proposal content, pitch decks and marketing materials for the initial launch of Visa’s Crypto Advisory practice, helping issuers in adopting innovative crypto solutions
- Conducted UX/UI research on leading digital banking apps to assist a major bank in redesigning its mobile application experience and increasing mobile app usage
Consulting Analyst
Accenture LLC.
Arlington, USA
07.2018 - 01.2020
- Conducted financial data analysis and assessments of a $1 billion IT portfolio to generate cost-to-serve reports, identifying $11 million in cost savings
- Led client workshops and developed technical use cases to demonstrate the value of adopting AI across IT services
- Coached stakeholders on Human-Centered Design best practices to enhance user experiences and drive BPR efforts
Education
Master of Business Administration -
University of California, Berkeley, Haas School of Business
05-2026
Certification - Artificial Intelligence, Implications on Business Strategy
Massachusetts Institute of Technology, Sloan School of Management
06.2019
Dual Bachelor of Science - Finance and Information Systems
University of Maryland, Robert H. Smith School of Business
05.2018
Timeline
Product Manager, VisaNet + AI
Visa Inc.
01.2022 - Current
Strategy Consultant, Visa Consulting & Analytics
Visa Inc.
01.2020 - 01.2022
Consulting Analyst
Accenture LLC.
07.2018 - 01.2020
Master of Business Administration -
University of California, Berkeley, Haas School of Business
Certification - Artificial Intelligence, Implications on Business Strategy
Massachusetts Institute of Technology, Sloan School of Management
Dual Bachelor of Science - Finance and Information Systems
University of Maryland, Robert H. Smith School of Business