Austin Johnson
North Palm Beach,FL
Summary
Profit-minded Sales Professional with demonstrated success in driving sustained revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced customer service skills. Strategic planner with superior communication and problem-solving abilities. Talented in generating leads and demonstrating products to close high-volume sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Investigative Analyst
Professional Legal Investigative Group
03.2022 - Current
- Determined case direction based on reviews of wide-ranging information.
- Produced comprehensive investigative and intelligence reports for top law firms across the country.
- Produced multi-source intelligence reports and products for different agency customers.
- Obtained evidence through direct records reviews and conducted interviews with clients, complainants, suspects and policyholders.
Guest Relations Agent
Timbers Resorts
03.2021 - 04.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Consistently in communication with at least 30 new guests each month via email and phone reaching out to every upcoming guest, prior to their arrival.
- Distributed promotional items and coordinated special guest engagement events.
- Worked closely with VIP guests, with a high degree of respect for privacy.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Coordinated schedules and set appointments for guests and staff.
District Sales Representative
Cheney Brothers, Inc.
02.2016 - 03.2020
- Proactively managed client correspondence and recorded all tracking and communications.
- Leveraged proven sales methods to increase revenue by 14% and surpass sales objectives by more than 10%
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Maximized business potential by providing excellent customer service and ensuring 99% client retention.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Prepared Foods Catering Assistant
Carmines Gourmet Market
06.2008 - 02.2016
- Responsibilities included maintaining prepared food division in very fast paced environment.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Saved money by implementing cost-saving initiatives that addressed long-standing problems.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ordered food items and supplies needed to fulfill catering jobs.
- Prepared dishes for catering events or during high-volume shifts.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
Associate of Arts - Business Administration
Palm Beach State College
Palm Beach Gardens, FL2015
High School Diploma -
William T. Dwyer High School
Palm Beach Gardens, FL05.2012
Skills
- Product promotions
- Customer Relations
- Merchandising expertise
- Lead prospecting
- Service Agreements
- Account servicing
- Network development
- Strategic Planning
- Revenue generation
- Interpersonal communications
- Investigation Techniques
- Information Verification
Certification
- CNP - Certified Notary Public
- Microsoft Word, Excel and Powerpoint Certified
Timeline
Investigative Analyst
Professional Legal Investigative Group
03.2022 - Current
Guest Relations Agent
Timbers Resorts
03.2021 - 04.2022
District Sales Representative
Cheney Brothers, Inc.
02.2016 - 03.2020
Prepared Foods Catering Assistant
Carmines Gourmet Market
06.2008 - 02.2016
Associate of Arts - Business Administration
Palm Beach State College
High School Diploma -
William T. Dwyer High School
- CNP - Certified Notary Public
- Microsoft Word, Excel and Powerpoint Certified
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