AUSTIN KLEMM
Eau Claire
Summary
Professional with ten years of experience in aspects of cultural diversity, efficient management and hospitality. A diverse background that has developed a proficient ability to lead with quality service while optimizing operations and achieving financial goals. Excellent interpersonal and organizational skills matched with a focus on team collaboration and adaptability. Reliable and results-driven with a passion for achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Johnny's Italian Steakhouse
11.2024 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increase sales with upselling techniques thorough knowledge of menu items, specials, and promotions.
Service Manager
Johnny's Italian Steakhouse
03.2022 - 11.2024
- Created weekly schedules for 35 staff members while meeting monthly budget objectives and working to maintain staff work-life balance.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Deli & Bakery Team Lead
Target
06.2021 - 03.2022
- Monitored over 500 products daily to ensure product availability and quality resulting in increased sales.
- Adapted to changing regulations and deadlines within the company while maintaining customer satisfaction.
Private Event Manager
Johnny's Italian Steakhouse
12.2019 - 05.2021
- Managed client's events to ensure contracted expectations were met, including quality of design, and food service.
- Hired a new team of banquet staff and designed training methods to enhance functionality and efficiency.
Financial Coordinator
Kremer Dental Care
12.2018 - 09.2019
- Collaborated with patients to create plans for collecting balances and maintained timely filing of insurance claims to improve profitability.
- Documented and tracked collection goals related to overall doctor production to boost productivity.
Education
B.A. - Spanish & Latin American Studies
University of Wisconsin
Eau Claire, WI05.2015
Skills
- Efficient Leadership
- Conflict Resolution and Mediation
- Scheduling and Planning
- Effective Communication
- Time Management
- Adaptability
- Team Collaboration
Certification
- ServSafe
- CPR
Culture Immersion
- Study Abroad, Costa Rica, Spain
- History Excursion, Civil Rights Pilgrimage
- Holocaust Tour, Germany, Poland, Czech Republic
Timeline
Server
Johnny's Italian Steakhouse
11.2024 - Current
Service Manager
Johnny's Italian Steakhouse
03.2022 - 11.2024
Deli & Bakery Team Lead
Target
06.2021 - 03.2022
Private Event Manager
Johnny's Italian Steakhouse
12.2019 - 05.2021
Financial Coordinator
Kremer Dental Care
12.2018 - 09.2019
B.A. - Spanish & Latin American Studies
University of Wisconsin
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