Austin Lara
New Braunfels,TX
Summary
Driven professional with a proven track record at Target, adept in complaint resolution and technical support. Excelled in optimizing customer experiences and enhancing team performance through effective coaching. Demonstrated expertise in sales, increasing profitability through strategic re-merchandising at Best Buy. Skilled in fostering teamwork and collaboration, ensuring seamless operations and superior service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Closing Team Leader
Target
09.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Hardware Technician
Flash Parking
04.2023 - 07.2023
- Designed computer hardware components and peripheral devices.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Retail Sales Supervisor
Best Buy
10.2016 - 01.2023
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Maintained sales staff by selecting, orienting and training full-time and part-time employees.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TXSkills
- Complaint resolution
- Work Planning
- Technical Support
- Shift Scheduling
- Coaching
- Cash Handling
- Sales expertise
- Problem-Solving
- Teamwork and Collaboration
Certification
Food Manager Certification 5 Year 2024-2029
Timeline
Closing Team Leader
Target
09.2023 - Current
Hardware Technician
Flash Parking
04.2023 - 07.2023
Retail Sales Supervisor
Best Buy
10.2016 - 01.2023
High School Diploma -
New Braunfels High School