Austin Li
Norwich,CT
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Demonstrated ability to handle diverse client needs and resolve issues efficiently. Seeking to transition into new field, bringing focus on delivering exceptional service and fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Event Security Support Representative
Mohegan Sun
01.2025 - 08.2025
- Ensuring the safety of patrons
- Handling emergency responses and guest complain
- Delivering excellent customer support
Education
Pennsylvania State University
University Park, PA06-2029
High School Diploma -
Norwich Free Academy
Norwich, CT06.2025
Skills
- Accountability
- Architectural Design
- Communication
- Critical Thinking
- Digital Skills
- Leadership
- Mechanically Inclined
- Problem-Solving
- Robotics
- Teamwork
- Trilingual
- Wood Working
LANGUAGES
English - Fluent
Cantonese - Fluent
Spanish - Intermediate
Awards
OSHA 10 - Construction and General Industry Safety and Health,
Raise the Bar – 2024 Football award given to an athlete showing constant hard work in the weight room.
Stop the Bleed - Certification of course completion,
YMPI - Certification of course completion
Timeline
Event Security Support Representative
Mohegan Sun
01.2025 - 08.2025
Pennsylvania State University
High School Diploma -
Norwich Free Academy
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