Overview
Work History
Education
Skills
Timeline
Generic

Austin Lindsey

Greenville,SC

Overview

4
4
years of professional experience

Work History

Software Support Agent

WHOOP
Boston, MA
09.2020 - Current
  • Developed and curated content that promoted team culture and agent growth across the remote team.
  • Learned internal software and database systems to provide skilled team backup in handling customer demands.
  • Triaged internal software issues utilizing the Jira bug reporting system
  • Leading member of Software phone support team
  • Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions.

Member Services Representative

WHOOP
Boston, MA
07.2020 - 09.2021
  • Continuously surpassed customer service standards while ensuring compliance with ticket volume objectives resulting in 5 star Stella review.
  • Established useful connections with members leading to high Emtropy ratings on average 98.7% of the goal.
  • Contributed recourses/feedback to the knowledge base that directly supports Membership Services.
  • Joined Coach/Athlete program to onboard new hires leading to long-term success.
  • Researched and rapidly resolved client conflicts to maintain key accounts.

Vault Teller

Bank Of Travelers Rest
Greenville , South Carolina
09.2019 - 07.2020
  • Greeted and welcomed customers with a courteous, and professional approach to drive prompt, accurate, and efficient transactions with a positive attitude.
  • Answered customer questions and explained policies and procedures, troubleshooting problems, and assist with complex transactions.
  • Maintained professional attendance record showcasing reliability.
  • Complied with security and internal control procedures and policies and conducted mandatory training to educate staff on new and existing processes.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Education

Bachelor of Arts - Interdisciplinary studies major, English and American Sign Language minor

University of USC Upstate
Spartanburg, SC
2018

Skills

  • Bilingual- American Sign Language
  • Database Management: Zendesk, Salesforce, MXP, Sprout, Slack
  • Training development aptitude
  • Customer and client relations
  • Service recommendations
  • Detail orientated
  • Complaint resolution
  • Strong written and verbal skills
  • Time management

Timeline

Software Support Agent

WHOOP
09.2020 - Current

Member Services Representative

WHOOP
07.2020 - 09.2021

Vault Teller

Bank Of Travelers Rest
09.2019 - 07.2020

Bachelor of Arts - Interdisciplinary studies major, English and American Sign Language minor

University of USC Upstate

Similar Profiles

CREATE PROFILE
Austin Lindsey