Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Lira

Waco,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Server

Moroso italian ristorante
Waco, TX
09.2022 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Grocery Stocker

Lira's Supermarket
Rio Vista, CA
07.2021 - 07.2022
  • Identified and quickly handled spill clean-up.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Pulled items from stock using lift equipment and added to shelves or bins.

Server

Buffalo Wild Wings
Brentwood, CA
12.2019 - 05.2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.

Quality Control Inspector

Amazon
Vacaville, CA
11.2018 - 10.2019
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Inspected and repaired products to meet project expectations.
  • Wrote detailed reports outlining performance, quality and defect rates.

Server/Host

Crackerbarrel Old Country Store
Flagstaff, AZ
04.2016 - 05.2018
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Teller

Bank of Rio Vista
Rio Vista, CA
05.2015 - 09.2015
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received and counted daily inventories of cash, drafts and checks.

Education

High School diploma -

Rio Vista High School
06.2015

BBA - Business Management

Northern Arizona University
Flagstaff, AZ

Skills

  • Social Perceptiveness
  • Judgement and Decision Making
  • Learning Strategies
  • Complex Problem Solving
  • Coordination
  • Active Learning
  • Persuasion
  • Critical Thinking

Timeline

Server

Moroso italian ristorante
09.2022 - Current

Grocery Stocker

Lira's Supermarket
07.2021 - 07.2022

Server

Buffalo Wild Wings
12.2019 - 05.2021

Quality Control Inspector

Amazon
11.2018 - 10.2019

Server/Host

Crackerbarrel Old Country Store
04.2016 - 05.2018

Teller

Bank of Rio Vista
05.2015 - 09.2015

High School diploma -

Rio Vista High School

BBA - Business Management

Northern Arizona University

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Austin Lira