Austin Long
Charleston,IL
Summary
Communicative individual with strong understanding of the dynamics of residence hall life and university summer operations, with an ability to handle challenging situations with empathy and efficiency. I have dedicated the past 3 years to residential operations and have a great understanding of the potential the university can offer to incoming students and guests.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Eastern Illinois University
08.2021 - Current
- Responsible for assisting in supervising residents and responding to complaints, reports, requests, and emergencies
- Responsible for enforcing university rules, expectations, and regulations
- In charge of facilitating resolutions or disagreements between residents and guests
- Experience in event and program planning
Lab Assistant - Phlebotomy
Sarah Bush Lincoln Health Center
Mattoon, IL
07.2022 - 05.2024
- Enhanced patient experience through compassionate care and communication during procedures.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Summer Conference Assistant (Summer position)
Eastern Illinois University
Charleston, IL
05.2022 - 08.2023
- Experience with resolving guest complaints and providing excellent service to conference guests
- Experience with conference office operations
- Daily team collaborations and meetings
- Supported conference organizers with event coordination tasks, aiding in the successful execution of multiple conferences
- Assisted in the setup and breakdown of conference spaces, contributing to a seamless transition between events
Education
Pursuing Bachelor Degrees -
Eastern Illinois University
Charleston, IL05.2024
High School Diploma -
Coulterville High School
Coulterville, IL06.2020
Skills
- Strong Interpersonal and Communication Skills
- Management Training
- Professionalism and Strong Work Ethic
- Diversity Training and Awareness
- Team Leadership and Collaboration
- Crisis Intervention
- Customer Care
- Time Management
References
Available Upon Request
Timeline
Lab Assistant - Phlebotomy
Sarah Bush Lincoln Health Center
07.2022 - 05.2024
Summer Conference Assistant (Summer position)
Eastern Illinois University
05.2022 - 08.2023
Resident Assistant
Eastern Illinois University
08.2021 - Current
Pursuing Bachelor Degrees -
Eastern Illinois University
High School Diploma -
Coulterville High School