Leslie Macias
Woodridge,IL
Summary
Compassionate Resident Assistant with experience managing residential life activities and enforcing housing policies. Strengths include strong conflict resolution skills, adaptability to diverse environments, and ability to foster supportive relationships with residents. Made significant impacts in previous roles by creating inclusive living communities and facilitating educational programs for resident development. Committed to prioritizing students' safety and well-being.
Overview
4
4
years of professional experience
Work History
Resident Assistant
University of Dayton Housing and Residence Life
Dayton, OH
08.2024 - Current
- Conducted monthly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Maintained accurate records of incidents that occurred in the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Coordinated student events, such as movie nights, fitness classes, and other social activities.
- Responded to emergency situations within the residence hall.
- Assisted students with problem resolution through mediation and conflict management techniques.
Retail Associate
CVS
Downers Grove, IL
03.2023 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Family Babysitter
Dianne Wehling
Darien, IL
07.2022 - 12.2022
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Communicated positively with children and guardians.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's play activities to verify safety.
Retail Associate
The Home Depot Store 1942
Woodridge, United States
03.2021 - 05.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
CNA Volunteer
Wynscape Nursing Home
Wheaton, IL
11.2021 - 12.2021
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Cared for clients with diagnoses such as diabetes and muscular dystrophy.
Education
Bachelor of Arts - Psychology
University of Dayton
Dayton, OH05.2027
High School Diploma -
Downers Grove South High School
Downers Grove, IL05.2023
RMA - Registered Medical Assistant
Technology Center of DuPage
Addison, IL05.2023
CNA - Certified Nursing Assistant
Technology Center of DuPage
Addison, IL05.2022
Skills
- Strong communication and interpersonal skills
- Clinical and operational judgment
- Problem anticipation and resolution
- Strong organizational skills
- Facilitative Mediation
- Infant, child, and adult CPR certified
- Ambulation Assistance
Languages
Spanish
Limited
Timeline
Resident Assistant
University of Dayton Housing and Residence Life
08.2024 - Current
Retail Associate
CVS
03.2023 - 07.2023
Family Babysitter
Dianne Wehling
07.2022 - 12.2022
CNA Volunteer
Wynscape Nursing Home
11.2021 - 12.2021
Retail Associate
The Home Depot Store 1942
03.2021 - 05.2022
Bachelor of Arts - Psychology
University of Dayton
High School Diploma -
Downers Grove South High School
RMA - Registered Medical Assistant
Technology Center of DuPage
CNA - Certified Nursing Assistant
Technology Center of DuPage
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