AUSTIN MADDOX
Dallas
Summary
Results-driven professional with five years of experience in the commercial real estate industry. Proven track record in sourcing new business, strengthening existing partnerships, and leadership. Strong academic foundation in finance and economics, with a passion for furthering my knowledge in the real estate industry.
Overview
9
9
years of professional experience
Work History
Lead Customer Success Manager
Crexi
Dallas
08.2024 - Current
- Collaborated with capital groups, banking institutions, and national appraisal groups to demonstrate platform capabilities for property underwriting and market research.
- Managed a team of 5 Customer Success Managers through ongoing coaching and training to achieve monthly retention goals.
- Oversaw management of over 20 enterprise-level accounts, ensuring client satisfaction and retention.
- Implemented strategies and campaigns to enhance client engagement and minimize churn.
Account Executive - Data Sales
Crexi
Dallas
12.2021 - 08.2024
- I leveraged my deep understanding of commercial real estate to position the Crexi platform as an essential resource for investment firms.
- Contributed to launch of new revenue stream, generating $1 million in monthly ARR.
- Sourced and closed over $600,000 in annual recurring revenue.
- Secured $30,000 enterprise deal, among largest opportunities for team.
- Established multiple enterprise deals with major national commercial appraisal group.
- Consistently exceeded monthly sales quotas through strategic initiatives.
Senior Customer Success Manager
Crexi
Marina del Rey
05.2021 - 12.2021
- Achieved highest monthly upsell and expansion deal rates within team.
- Conducted training and onboarding sessions for new Customer Success Managers.
- Provided ongoing training for existing Customer Success Managers to enhance retention and drive expansions on key accounts.
Customer Success Manager
Crexi
Marina del Rey
10.2019 - 12.2021
- Managed a portfolio exceeding 650 accounts, enhancing relationships and driving enterprise account growth.
- Consistently achieved monthly retention rates above targets.
- Collaborated with Account Executives to secure over five major enterprise expansion deals.
- Implemented outreach strategies, leading to a 5% increase in client retention.
Staffing Manager
Robert Half
Los Angeles
12.2018 - 10.2019
- Crafted and executed marketing strategies to drive business development and lead generation.
- Cultivated strong business relationships through effective communication via phone, email, and meetings.
- Strengthened existing client relationships by delivering skilled candidates and providing industry insights.
Underwriter
Ethos Lending LLC
Tustin
10.2016 - 07.2018
- Underwrote residential loans exceeding $50 million while maintaining meticulous attention to detail.
- Evaluated financial strength of borrowers to assess risk and repayment capacity.
- Approved and analyzed loans upwards of $625,000, ensuring compliance with underwriting standards.
- Cultivated relationships with brokers and sales representatives through timely loan status updates.
- Delivered superior service, achieving high levels of internal and external customer satisfaction.
Education
Bachelor of Arts (BA) - Finance
Mihaylo College of Business And Economics
Fullerton, CA01.2016
Skills
- Investment analysis
- Data analysis
- Relationship building
- Market research
- Excel
- Account management
- Client engagement
- Team leadership
Timeline
Lead Customer Success Manager
Crexi
08.2024 - Current
Account Executive - Data Sales
Crexi
12.2021 - 08.2024
Senior Customer Success Manager
Crexi
05.2021 - 12.2021
Customer Success Manager
Crexi
10.2019 - 12.2021
Staffing Manager
Robert Half
12.2018 - 10.2019
Underwriter
Ethos Lending LLC
10.2016 - 07.2018
Bachelor of Arts (BA) - Finance
Mihaylo College of Business And Economics
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