Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Jehovany Martinez

Greenville,NC

Summary

Customer Success Manager with 5+ years of experience in client relations, sales, and support, known for driving retention and account growth. Expert at identifying upsell and cross-sell opportunities through deep client understanding and data-driven insights. Skilled in onboarding, reducing churn, and building long-term customer loyalty. Strong communicator and strategic thinker with a track record of exceeding renewal and expansion targets. Passionate about creating exceptional customer experiences that fuel business growth.

Overview

6
6
years of professional experience

Work History

Lead Customer Success Manager

Elevation Empire LLC
Greenville, NC
09.2020 - 08.2025
  • Executed strategic account management and fostered strong client relationships.
  • Optimized onboarding processes to accelerate time-to-value for clients.
  • Implemented strategies for customer retention to decrease churn rates.
  • Forecasted renewals while proactively managing risks associated with accounts.
  • Developed upselling initiatives to drive account expansion and revenue growth.
  • Led teams through mentoring and coaching, enhancing performance.
  • Conducted Quarterly Business Reviews and client performance assessments.
  • Analyzed customer health scores and usage metrics for data-driven decisions.

Network Marketer

Epic Trading LLC
Greenville, NC
09.2020 - 09.2022
  • Developed strategies to increase customer base by leveraging social media platforms.
  • Conducted research on existing products to determine potential areas for improvement.
  • Collaborated with other departments within the organization in order to ensure successful product launches.
  • Researched emerging technologies related to networking solutions in order to provide recommendations for future investments.
  • Designed user-friendly interfaces for web-based applications that increased customer satisfaction.
  • Created and maintained relationships with customers, vendors, and industry professionals.
  • Generated reports on website performance metrics including traffic, conversions, and ROI.
  • Provided technical support to customers in order to facilitate the use of network services.
  • Established partnerships with external organizations to promote network products.
  • Organized promotional events to drive brand awareness and boost sales volume.
  • Implemented effective SEO tactics that resulted in higher rankings on search engine results pages.
  • Developed and implemented marketing plans to increase sales of network products.
  • Organized events such as webinars, seminars, and conferences to promote products and services.

Customer Success Manager

Focus
Greenville, NC
01.2020 - 09.2020
  • Executed customer onboarding processes to enhance user experience and satisfaction.
  • Managed client relationships to foster loyalty and retention.
  • Performed upselling and cross-selling to maximize revenue opportunities.
  • Utilized CRM tools for effective customer management.
  • Resolved conflicts promptly to maintain positive client interactions.
  • Conducted data analysis and reporting to inform strategic decisions.
  • Developed client retention strategies to reduce churn rates.
  • Demonstrated familiarity with SaaS and technology platforms to support client needs.

Education

High School Diploma -

Ayden Grifton Highschool
Ayden, NC
07-2020

Some College (No Degree) - Business Administration

Pitt Community College
Winterville, NC

Skills

  • Strategic Account Management
  • Customer Onboarding & Enablement
  • Retention & Churn Reduction
  • Upselling & Cross-Selling
  • Renewal Forecasting & Pipeline Management
  • Customer Health Scoring & Analysis
  • Conflict Resolution & Escalation Handling
  • Team Leadership & Mentorship
  • Customer Journey Mapping
  • Data-Driven Decision Making
  • CRM Management
  • Customer Success Platform Proficiency
  • Running QBRs & Executive Business Reviews
  • Process Optimization & Workflow Automation
  • Customer Advocacy & Feedback Loops
  • Cross-Functional Collaboration (Sales, Product, Support)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lead Customer Success Manager

Elevation Empire LLC
09.2020 - 08.2025

Network Marketer

Epic Trading LLC
09.2020 - 09.2022

Customer Success Manager

Focus
01.2020 - 09.2020

High School Diploma -

Ayden Grifton Highschool

Some College (No Degree) - Business Administration

Pitt Community College

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