Austin Mahler
Nampa,ID
Summary
Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Executive Office Case Specialist
Wells Fargo Bank N.A.
12.2020 - 10.2024
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in training new Case Specialists to ensure consistent quality of work across the team.
- Collaborated with multiple departments for efficient coordination and optimal case outcomes.
- Developed expertise in specialized areas of casework, becoming a go-to resource for colleagues seeking advice or guidance.
- Managed and motivated employees to be productive and engaged in work.
Premier Banker
Wells Fargo Bank N.A.
07.2016 - 12.2020
- Maximized cross-selling opportunities by identifying client needs and offering relevant products or services accordingly.
- Enhanced client experience by promptly addressing concerns or inquiries related to account transactions or service issues.
- Improved client satisfaction by delivering personalized financial solutions and exceptional customer service.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and product offerings to better serve clients' needs.
- Streamlined banking processes to enhance efficiency and accuracy in transactions.
Phone Banker
Wells Fargo Bank N.A.
10.2015 - 07.2016
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
Education
High School Diploma -
Middleton High School
Middleton, IDSkills
- Case Planning
- Ethical Practice
- Policy Knowledge
- Regulatory understanding
- Progress Monitoring
- Legal Compliance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Leadership
- Verbal and written communication
- Staff Training and Development
Timeline
Executive Office Case Specialist
Wells Fargo Bank N.A.
12.2020 - 10.2024
Premier Banker
Wells Fargo Bank N.A.
07.2016 - 12.2020
Phone Banker
Wells Fargo Bank N.A.
10.2015 - 07.2016
High School Diploma -
Middleton High School
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