Austin Maroney
Kahuku,HI
Summary
Dynamic professional with a proven track record at Bank of Hawaii, excelling in customer service and documentation accuracy. Demonstrated leadership in managing teams and enhancing productivity, while leveraging problem-solving skills to improve customer experiences. Proficient in Microsoft Excel, consistently achieving high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Collector II
Bank of Hawaii
Kapolei, USA
04.2025 - Current
- Documented customer interactions and collection efforts in bank's CRM to ensure accurate records.
- Collaborated with internal teams to resolve billing disputes, enhancing overall customer satisfaction.
- Delivered professional service on calls, effectively managing challenging interactions with customers.
Delivery Driver
Dominos
Hauula, USA
10.2023 - 07.2024
- Engaged with customers to improve satisfaction and ensure high service quality.
- Recorded deliveries and customer transactions accurately to support operational efficiency.
- Managed inventory levels for supplies and products to meet delivery demands.
Internship
Panago Pizza
Creston, Canada
01.2024 - 05.2024
- Increased market share by 30% through design of impactful box topper.
- Networked with four schools, securing sponsorships that increased Panago's market presence.
- Introduced innovative solutions that streamlined team processes and achieved measurable outcomes.
EXS Manager
BYU-Hawaii Fitness Center
Laie, USA
05.2021 - 07.2023
- Managed team schedules and delegated tasks, enhancing workflow efficiency.
- Monitored staff performance and addressed issues, ensuring consistent service quality.
- Collected and documented feedback from over 100 patrons monthly, improving services and facilities.
Line Lead
Innovative Pack
Springville, USA
12.2020 - 04.2021
- Led team of six to fulfill orders on time, ensuring customer satisfaction.
- Streamlined warehouse operations, cutting order processing time by 25%, enhancing service delivery.
Picker/Packer
Vox Fulfillment
Springville, USA
05.2020 - 09.2020
- Inspected products for quality and damage before packing, ensuring adherence to company standards.
- Achieved high productivity and quality standards by consistently meeting daily target of 20 orders.
Education
Bachelors Degree - Business Management,
Brigham Young University - Hawaii
Laie06.2024
Skills
- Problem solving
- Call center experience
- Sales experience
- Leadership
- Adaptability
- Microsoft Excel
- Google Drive
- Effective communication
- Documentation accuracy
- Customer service
Hobbies and Interests
- Surfing
- Sports
- Real Estate
- Reading
Timeline
Collector II
Bank of Hawaii
04.2025 - Current
Internship
Panago Pizza
01.2024 - 05.2024
Delivery Driver
Dominos
10.2023 - 07.2024
EXS Manager
BYU-Hawaii Fitness Center
05.2021 - 07.2023
Line Lead
Innovative Pack
12.2020 - 04.2021
Picker/Packer
Vox Fulfillment
05.2020 - 09.2020
Bachelors Degree - Business Management,
Brigham Young University - Hawaii