Carmen J. Davis
Grand Prairie,TX
Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
23
23
years of professional experience
Work History
Collector II
Baylor Scott & White Managed Care Contracts
Dallas , TX
10.2019 - Current
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Directed day-to-day collections functions.
- Investigated accounts with balance errors using accounting software.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and analyzed rejection patterns, partial denials, and denials from third parties to improve existing processes.
- Reached out to approximately 50 account holders daily
Store Director
Bare Minerals, Escentuals
Dallas, TX
04.2010 - 10.2019
- Responsible for recruiting new hires, interviewing, and training all employees
- Monitor regular sales volume information and communicate to staff members
- Provide professional development for consultants to develop their client service skills and product knowledge
- Managed brand training efforts as well as brand sales expectations, performance, and improvement planning
- Maintain optimum store staffing levels while adhering to budgetary and payroll goals
- Analyze sales trends and stock levels and react appropriately.
Assistant Store Director
Whitehouse Black Market
Atlanta, GA
10.2007 - 08.2008
- Responsible for recruiting new hires, interviewing, and training all employees
- Monitor regular sales volume information and communicate to staff members
- Provide professional development for consultants to develop their client service skills and product knowledge
- Managed brand training efforts as well as brand sales expectations, performance, and improvement planning
- Maintain optimum store staffing levels while adhering to budgetary and payroll goals
- Analyze sales trends and stock levels and react appropriately.
Store Director
Sephora
Dallas, TX
12.2001 - 04.2007
- Responsible for recruiting new hires, interviewing, and training all employees
- Monitor regular sales volume information and communicate to staff members
- Provide professional development for consultants to develop their client service skills and product knowledge
- Managed brand training efforts as well as brand sales expectations, performance, and improvement planning
- Maintain optimum store staffing levels while adhering to budgetary and payroll goals
- Analyze sales trends and stock levels and react appropriately.
Personnel Manager
Bath and Body Works
Dallas, TX
09.1998 - 12.2001
- Interviewed and recruited high caliber candidates for both management and advisory levels
- Train, coached and role played with all levels
- Ensure one on ones was given to every associate
- Held weekly associate and management meetings.
Pharmacist Staffing Coordinator
Dallas, TX
12.1999 - 08.2000
- Manage and coordinate scheduling for a network of pharmacists in accordance with their staffing budget
- Interview, collect, and submit credentials of perspective pharmacists for staff positions
- Evaluate performance of pharmacist in network.
OCR Processor
Blue Cross and Blue Shield
Dallas, TX
01.1998 - 03.1999
- Data entry corrections to Medicare claims via PC
- Retrieve and sort deleted claims from OCR batches, prepare new/recycled folder for upcoming batches.
Education
B.S - Health Administration
Langston University
Langston, OK05.1996
Skills
- Customer Service
- Decision Making
- Order and Refund Processing
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Additional Information
- Most Significant Sales Volume Growth, (20%) resulted in all expenses paid vacation to France - 2006 Award for Retail Partnership with external business client - 2006 Promoted to Retail Store Director - 2005 Award for Outstanding Assistant Manager 2004. Well-regarded Selection to Manage Retail Store Opening Team - 2004. Consistently exceeded expectations - minimal inventory loss prevention goals, payroll accuracy, and sales budgets
Timeline
Collector II
Baylor Scott & White Managed Care Contracts
10.2019 - Current
Store Director
Bare Minerals, Escentuals
04.2010 - 10.2019
Assistant Store Director
Whitehouse Black Market
10.2007 - 08.2008
Store Director
Sephora
12.2001 - 04.2007
Pharmacist Staffing Coordinator
12.1999 - 08.2000
Personnel Manager
Bath and Body Works
09.1998 - 12.2001
OCR Processor
Blue Cross and Blue Shield
01.1998 - 03.1999
B.S - Health Administration
Langston University