YAMIL TRABAL
Kissimmee,FL
Summary
Accomplished collections professional targeting lead collector role to set standards, guide team members, optimize recovery efforts, and reliably achieve collection and performance targets while ensuring compliance and maintaining customer confidence.
Overview
1
1
Language
18
18
years of professional experience
Work History
Collector II
Hilton Grand Vacations
Orlando, Florida
09.2023 - Current
- Directed collection activities for delinquent mortgage and maintenance fee accounts.
- Managed customer accounts to ensure timely collection of outstanding payments.
- Communicated with clients to resolve payment disputes and issues, facilitating smoother transactions.
- Contacted owners via phone to discuss payment status and options, enhancing customer engagement.
- Achieved required call volumes while maintaining and exceeding performance metrics.
- Guaranteed alignment of collection practices with federal, state, and company regulations.
- Educated owners about ownership agreements and available payment options.
- Thoroughly processed and documented all account-related activities.
Licensed Insurance Sales Consultant
Progressive Insurance
06.2023 - 09.2023
- Consulted with clients to assess insurance needs and recommend suitable coverage options.
- Managed inbound call center sales, assessed insurance needs, and proposed customized coverage solutions.
- Educated customers about policy features, benefits, and terms of service.
- Processed insurance applications and ensured compliance with regulatory standards.
Mortgage Servicing Representative / Collections Specialist
Vistana Signature Experiences / Marriott Vacations Worldwide
02.2013 - 01.2023
- Collected an average of around $100,000 every month. Scheduled and followed-up on payment promises and payment arrangements on account in serious delinquencies.
- Contacted delinquent accounts 30-180 days past due, processed payments via check by phone, credit card, and wire transfer to bring accounts current.
- Managed incoming calls and processed payments from property owners efficiently.
- Delivered friendly, professional service to all inbound inquiries for Vistana Portfolio Services, Inc.
- Provided support for the Hyatt Residence Club portfolio by addressing member inquiries.
- Handled additional HOA inquiries to maintain service levels.
- In addition, the following were other positions held while in the Owner Services Department:
- Interim Owner Services Supervisor
- Elite Special Services Vacation Planning Counselor
- Training Assistant
- UAT System Testing
Assistant Distribution Manager
Brand Connections
05.2010 - 02.2013
- Coordinated distribution of brand samples to resorts, hotels, health clubs, colleges, military groups, and spas, enhancing brand visibility.
- Followed up to verify sampling program progress and ensure compliance with brand standards, contributing to program success.
- Managed data entry and generated summary reports for brand sample programs, providing insights for future initiatives.
Accounts Receivable Analyst
Hotelbeds
12.2011 - 03.2012
- Collected accounts receivable dollars, maintained accurate client statements and aging, and reconciled disputed invoice claims and queries.
- Ensured proper maintenance and reconciliation of aging for assigned clients, sending necessary statements or reports in Hotelbeds format.
- Participated in collection process for all assigned clients, utilizing emails, faxes, and phone calls to facilitate communication.
Advertising Consultant
Timeshares Only
12.2008 - 04.2010
- Facilitated communication between clients and marketing teams to align on advertising strategies.
- Managed calls for timeshare owners, providing guidance on resale advertising options.
- Delivered customer service in fast-paced call center, resolving inquiries and enhancing customer satisfaction.
- Processed payments and handled billing inquiries in a timely manner.
Education
High School Diploma -
Ballard High School
Louisville, KY05-1999
Jefferson Community College
Louisville, KYSkills
- Debt recovery expertise
- Collections planning
- Payment processing
- Finance and accounting
- Skip tracing
- Dispute resolution
- Fair debt practices
- Proficient in Microsoft Office
- 15 years of experience in a fast-paced, high pressure environment
- Customer service expertise
- Effective communication
- Fluent in Spanish and English
- Typing accuracy
- Delinquent account management
- Empathy and tactfulness
- Conflict resolution techniques
Personal Information
Professional Debt Collector
Languages
Spanish
Native/ Bilingual
Timeline
Collector II
Hilton Grand Vacations
09.2023 - Current
Licensed Insurance Sales Consultant
Progressive Insurance
06.2023 - 09.2023
Mortgage Servicing Representative / Collections Specialist
Vistana Signature Experiences / Marriott Vacations Worldwide
02.2013 - 01.2023
Accounts Receivable Analyst
Hotelbeds
12.2011 - 03.2012
Assistant Distribution Manager
Brand Connections
05.2010 - 02.2013
Advertising Consultant
Timeshares Only
12.2008 - 04.2010
High School Diploma -
Ballard High School
Jefferson Community College