Summary
Overview
Work History
Education
Skills
Timeline
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Austin Martin

Austin Martin

Iowa City

Summary

Dynamic, people oriented Customer Services Supervisor at Lost Island Waterpark, along with being the Founder and President of the renowned 'Who Even Told You That?' sketch comedy troupe at the University of Iowa. Proven track record of fostering collaborative environments, team productivity, and conflict resolution.

Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Lost Island Waterpark
09.2022 - 08.2025
  • Scheduled and organized large group bookings.
  • Fielded customer concerns and questions in person, over the phone, and via email.
  • Trained new team members on company policy and guest interaction.
  • Closed various locations around the park.
  • Collaborated with multiple department heads in order to fix issues.



Education

Bachelor of Arts - Screenwriting, Theater Arts, And Sports Media

University of Iowa
Iowa City, IA
05-2028

Skills

  • Communication skills
  • Complaint resolution
  • Team leadership
  • Creativity
  • Time management
  • Relationship building
  • Goal setting
  • Leading team meetings
  • Training and mentoring
  • Decision-making
  • Active listening
  • Team productivity

Timeline

Customer Service Supervisor

Lost Island Waterpark
09.2022 - 08.2025

Bachelor of Arts - Screenwriting, Theater Arts, And Sports Media

University of Iowa
Austin Martin