Austin Martin
Iowa City
Summary
Dynamic, people oriented Customer Services Supervisor at Lost Island Waterpark, along with being the Founder and President of the renowned 'Who Even Told You That?' sketch comedy troupe at the University of Iowa. Proven track record of fostering collaborative environments, team productivity, and conflict resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Lost Island Waterpark
09.2022 - 08.2025
- Scheduled and organized large group bookings.
- Fielded customer concerns and questions in person, over the phone, and via email.
- Trained new team members on company policy and guest interaction.
- Closed various locations around the park.
- Collaborated with multiple department heads in order to fix issues.
Education
Bachelor of Arts - Screenwriting, Theater Arts, And Sports Media
University of Iowa
Iowa City, IA05-2028
Skills
- Communication skills
- Complaint resolution
- Team leadership
- Creativity
- Time management
- Relationship building
- Goal setting
- Leading team meetings
- Training and mentoring
- Decision-making
- Active listening
- Team productivity
Timeline
Customer Service Supervisor
Lost Island Waterpark
09.2022 - 08.2025
Bachelor of Arts - Screenwriting, Theater Arts, And Sports Media
University of Iowa