Austin McDermott
Lehi,UT
Summary
Results-driven Strategic Account Manager with 6 years of experience in managing enterprise relationships and leading cross-functional initiatives across SaaS, supply chain, and manufacturing. Expertise in managing multimillion-dollar client portfolios, enhancing client retention, and developing scalable processes. Skilled in executive stakeholder management, strategic planning, and driving client growth.
Overview
8
8
years of professional experience
Work History
Director of Account Management
Shyft
Orem, Utah
07.2024 - Current
- Managed portfolio of 11 client accounts, generating approximately $2.5 million in recurring revenue with 100% retention.
- Served as executive sponsor for key accounts, leading strategic business reviews and operational planning discussions.
- Mentored team of account managers through weekly coaching and performance management training, fostering professional growth and team cohesion.
- Oversaw client project timelines and purchase orders, ensuring timely execution and alignment with operational goals.
- Partnered with sales operations, sourcing, production, and international teams to streamline communication workflows and improve collaboration.
- Collaborated with operations team to revamp external communication processes and develop proprietary software platform.
- Supported strategic pricing initiatives, achieving 30% margins across 64% of managed accounts.
Account Manager
Level Home
Redwood City, CA
02.2023 - 07.2024
- Managed 65 enterprise-level multi-family accounts, ensuring client satisfaction and retention.
- Conducted 56 quarterly performance reviews with C-level executives and asset management teams.
- Facilitated contract renewals, securing $1.1 million in revenue.
- Generated $3.2 million in new business pipeline through performance reviews for regional sales managers.
Partner Success Manager
Podium
Lehi, Utah
09.2021 - 12.2022
- Oversaw management of 330+ retail and hospitality accounts across North America.
- Maintained 86.7% net retention rate for Q2.
- Achieved 70% usage rate for 300+ accounts during Q2.
- Promoted payment usage, generating $4.07 million in gross payment volume in Q2.
- Trained and onboarded over 100 new customers monthly on interaction management platform.
- Managed implementation for 70-80 accounts on a rolling 30-day schedule.
- Attained 95% account setup completion rate within one week of training for 900+ accounts between Q2 and Q3 in 2020.
- Reviewed over 250 new business sales orders monthly, identifying three major bottlenecks in process.
SMB Customer Success Manager
Podium
Lehi, Utah
02.2021 - 09.2021
Implementation Manager
Podium
Lehi, Utah
03.2020 - 02.2021
Deal Desk Specialist/Sales Operations Specialist
Podium
Lehi, Utah
08.2018 - 03.2020
Education
BS - Business Administration
Utah State University
Logan, UT05-2018
BS - Marketing
Utah State University
Logan, UT05-2018
Skills
- Strategic account management
- Customer success leadership
- Enterprise client relations
- Client retention and expansion
- Revenue retention and growth
- Account forecasting
- Escalation and risk management
- Process improvement
- Operational strategy
- Cross-functional team leadership
- Salesforce, Mondaycom, Odoo, Gainsight, Asana, Tableau expertise
- Strategy and planning
- Customer retention
- Team coaching
Timeline
Director of Account Management
Shyft
07.2024 - Current
Account Manager
Level Home
02.2023 - 07.2024
Partner Success Manager
Podium
09.2021 - 12.2022
SMB Customer Success Manager
Podium
02.2021 - 09.2021
Implementation Manager
Podium
03.2020 - 02.2021
Deal Desk Specialist/Sales Operations Specialist
Podium
08.2018 - 03.2020
BS - Business Administration
Utah State University
BS - Marketing
Utah State University