AUSTIN MCKINSEY
Atlanta,GA
Summary
Driven professional with a strong background in claims processing and customer relationship management, honed at State Farm. Excelled in fast-paced environments, enhancing policy interpretation and team collaboration. Proven track record in boosting service ratings through effective conflict resolution and claims investigation, demonstrating a keen ability to maximize profitability and customer satisfaction.
Overview
5
5
years of professional experience
Work History
CLAIMS ASSOCIATE
STATE FARM
12.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Investigated accidents or incidents to determine cause and extent of damages.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Relationship Banker
BANK OF AMERICA
02.2020 - 11.2022
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
Education
Bachelor of Arts - Criminal Justice
GRAMBLING STATE UNIVERSITY
GRAMBLING, LA05.2017
Skills
- Claims Processing
- Policy Interpretation
- Claims Investigation
- Policy Knowledge
- Time Management
- Team Collaboration
- Conflict Resolution
Timeline
CLAIMS ASSOCIATE
STATE FARM
12.2022 - Current
Relationship Banker
BANK OF AMERICA
02.2020 - 11.2022
Bachelor of Arts - Criminal Justice
GRAMBLING STATE UNIVERSITY
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