Work Preference
Summary
Overview
Work History
Education
Skills
Career Break
Key Qualifications
Timeline
Generic
Open To Work

Tina Achey

Knoxville,IA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Claims AssociateCustomer Service RepresentativeRetail Cashier / Customer ServiceRetail Manager / Customer Service

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Knoxville, IA, USKnoxville, IA, pella iaDes Moines, IA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefits401k match

Summary

Customer service oriented professional with call center experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Strong knowledge of HIPAA, Federal, and State regulations regarding release of private health information.

Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Possess specialized skills in claim processing, policy interpretation, and dispute resolution. Excel at communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments.

Skilled Claims Associate with relevant experience in claim processing, investigation and settlement. Strengths include keen analytical abilities, strong communication skills and thorough knowledge of insurance policies and regulations. Demonstrated ability to manage caseloads effectively, streamline processes for improved efficiency, and negotiate fair settlements that satisfy all parties involved.

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Skilled in handling complex insurance claims and policy processing with experience in navigating through various insurance software systems. Demonstrates strong analytical skills, adept at interpreting policies and efficiently resolving claims to the satisfaction of all parties involved. Known for maintaining high accuracy levels in document processing and data entry, contributing to streamlined operations and improved customer service outcomes. Continuously seeks ways to optimize workflows and enhance team productivity, leading to more efficient claim resolution processes.

Overview

3
3
years of professional experience

Work History

Claims Associate

ResultsCX
Pella, IA
12.2025 - 02.2026
  • Reviewed and processed insurance claims efficiently and accurately.
  • Communicated with clients to gather necessary information for claim processing.
  • Maintained detailed records of claims transactions and customer interactions.
  • Utilized claims management software to track and update claim statuses.

Customer Service Representative

Jackson Hewitt
Knoxville, USA
01.2025 - 04.2025
  • Prepared and submitted client tax returns to the IRS with accuracy and confidentiality.
  • Handled accounts receivable/payable and performed data entry for client profiles.
  • Operated office equipment and maintained organized records of client documents.
  • Ensured compliance with internal policies and confidentiality standards.

Retail Cashier / Customer Service

Dollar Tree
Knoxville, USA
06.2024 - 03.2025
  • Operated register, scanned merchandise, processed payments, and maintained cash drawer accuracy.
  • Provided friendly, efficient customer service and upheld cleanliness and organization.
  • Assisted with stocking and adhered to company policies in a team-oriented environment.

Retail Manager / Customer Service

Dollar General
Pella, USA
06.2023 - 01.2024
  • Oversaw store operations, including closing duties, till counts, and staff supervision.
  • Maintained operational compliance and motivated team to meet performance goals.
  • Identified customer needs, supported staff development, provided resolutions to problems, and followed procedures.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)
  • Claims processing
  • Customer service
  • Record management
  • Data entry
  • Compliance monitoring
  • Client communication
  • Problem resolution
  • Team leadership
  • Software utilization
  • Financial transactions
  • Attention to detail
  • Claims investigation
  • Policy interpretation
  • Claims
  • Microsoft office
  • Claims trend analysis
  • Insurance regulations
  • Settlement agreements

Career Break

Focus on educational requirements at Ultimate Medical Academy, 01/2024, 05/2025

Key Qualifications

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Timeline

Claims Associate

ResultsCX
12.2025 - 02.2026

Customer Service Representative

Jackson Hewitt
01.2025 - 04.2025

Retail Cashier / Customer Service

Dollar Tree
06.2024 - 03.2025

Retail Manager / Customer Service

Dollar General
06.2023 - 01.2024

Diploma - Medical Billing and Coding

Ultimate Medical Academy
Tina Achey