SHAKGRANDA TURNER
ARLINGTON
Summary
Dedicated candidate aiming to demonstrate capabilities that align with and enhance business goals and standards
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm Insurance
Richardson, Texas
10.2024 - Current
- Gather pre-claim handling information
- Apply knowledge of state and federal laws, statues and insurance regulations through the claim handling process
- Receive inbound calls as well as make outbound calls policyholders and claimants
- Complete investigative steps when needed to determine customer needs, next steps and explaining these decisions to the customer
Membership Retention Agent
AAA Texas Headquarters
Coppell, Texas
11.2022 - 10.2024
- Retain AAA memberships to effective communication.
- Share product knowledge, service features and benefits.
- Help increase customer acquisition and retention.
- Upsell when appropriate; meet daily/weekly sales and objectives.
Emergency Dispatch Operator
SIEMENS
Irving, Texas
03.2018 - 11.2018
- Make notification to customers and dispatch emergency personnel as needed
- Generate statistical or investigative reports for management
- Conduct scheduled video tours of security cameras
- Provide outstanding customer service by meeting company quality standards
- Continuously monitor the alarm signal queue with prioritized response
Collections Agent
BRIDGECREST
Fort Worth, Texas
08.2015 - 12.2017
- Collect payments on past due bills
- Organize list according to severity of delinquency
- Locate customers using credit bureau information, background checks, loan docs, & etc.
- Set up payment plans or offered modifications to help bring their accounts to a current status
Customer service representative
BLUE CROSS BLUE SHIELD (Dialog Direct)
Fort Worth, Texas
05.2011 - 08.2015
- Clarified EOB details for members and providers, improving comprehension of benefits.
- Reviewed, corrected, and returned claims for reprocessing.
- Supported representatives in managing escalated calls while meeting deadlines.
- Maintained adherence to guidelines, fostering high standards in customer service.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
Claims Representative
STATE FARM INSURANCE
Shreveport, Louisiana
03.2006 - 05.2010
- Reports as well as bill claims to reinsurers
- Works toward fortitude of claims files
- Ensures which claims payments have been released in the timely manner
Education
Medical Billing And Coding
Concorde Career Institute
Arlington, TX11.2023
Medical Technology
Panola College
Carthage, TX10.2005
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Logansport High School
05.2003
Skills
- Medical terminology
- HCPCS coding
- Insurance verification
- Data entry
- Insurance coding (ICD-9 and CPT)
- Knowledgeable in software
- Medical billing
Certification
- Concorde Career Institute in year 2010-obtain certification 2010-09-11.
- Property and Casualty License
License
Texas All Lines Adjuster License #3255131
Timeline
Claims Associate
State Farm Insurance
10.2024 - Current
Membership Retention Agent
AAA Texas Headquarters
11.2022 - 10.2024
Emergency Dispatch Operator
SIEMENS
03.2018 - 11.2018
Collections Agent
BRIDGECREST
08.2015 - 12.2017
Customer service representative
BLUE CROSS BLUE SHIELD (Dialog Direct)
05.2011 - 08.2015
Claims Representative
STATE FARM INSURANCE
03.2006 - 05.2010
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Logansport High School
Medical Billing And Coding
Concorde Career Institute
Medical Technology
Panola College