Austin Mendoza
Rochester
Summary
Customer Service Professional focused on problem-solving, communication, and teamwork. Enhanced customer satisfaction and streamlined processes through effective collaboration and training initiatives. Sales Leader experienced in driving team performance and exceeding targets while managing complex projects and achieving strategic objectives.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Personal Resell Business
Self Employed
Rochester
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Unison Homeownership Investment Lender
Unison
Troy MI
05.2018 - 06.2021
- Evaluated loan applications to determine creditworthiness and risk assessment.
- Facilitated communication between clients and underwriting teams to expedite loan processes.
- Streamlined documentation processes, improving turnaround time for loan approvals.
- Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
- Mentored junior lenders in best practices for customer engagement and relationship management.
- Worked closely with sales teams to identify potential leads for new business opportunities in the lending sector.
- Analyzed market trends to inform strategic decisions on product offerings and competitive positioning.
- Developed training materials for new team members on lending policies and procedures.
Apple Sales Leader/Manager
Apple
Troy MI
03.2014 - 02.2018
- Led high-performing sales teams to exceed quarterly revenue targets through strategic planning and execution.
- Developed multiple sales strategies to address a range of project and customer types.
- Analyzed market trends to identify growth opportunities, driving product adoption and increasing market share.
- Developed and implemented training programs to enhance product knowledge and customer engagement skills among staff.
- Fostered collaboration between cross-functional teams to streamline processes and improve overall customer experience.
- Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
Education
High School Diploma -
Rochester Adams High School
Rochester MiSkills
- Inventory management
- Customer service
- Customer engagement
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
- Teamwork and collaboration
- Critical thinking
- Excellent communication
- Dependable and responsible
Certification
Real Estate License
Mortgage License
Timeline
Personal Resell Business
Self Employed
04.2020 - Current
Unison Homeownership Investment Lender
Unison
05.2018 - 06.2021
Apple Sales Leader/Manager
Apple
03.2014 - 02.2018
High School Diploma -
Rochester Adams High School