Austin Michael
Apopka,FL
Summary
Certified Emergency Medical Technician with training in patient care and emergency assessment, effectively addressing medical situations with calm and decisive problem-solving.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Gym setting.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Planet Fitness Front Desk Assistant
Yalisa Rivera
Apopka, FL
07.2024 - Current
- Oversaw daily check-ins and provided tips to enhance guest experiences.
- Resolved conflicts to restore brand loyalty and maintain customer satisfaction.
- Informed safety and security concerns to the supervisor.
Banquet Server
Westin Lake Mary
Lake Mary, Florida
12.2019 - 12.2025
- Delivered superior guest service by proactively anticipating guest needs.
- Communicated with other servers to facilitate guest service and task completion.
- Coordinated with servers to enhance guest service and ensure seamless task completion.
- Bartender at various events, serving a variety of drinks to guests. and serving drinks to the guests.
Clinical Nurse Assistant
advent Health Apopka
apopka, FL
05.2019 - 05.2019
- Monitored, documented, and communicated changes in vital signs to ensure timely interventions.
- Maintained patient dignity while providing personal care, assisting with mobility, and facilitating examinations.
- Ensured patients' comfort by regularly adjusting bedding and providing necessary supplies. with clean linens and well-stocked rooms.
Clinical Emt Assistant
Apopka FD
apopka, FL
03.2019 - 03.2019
- Assessed patient constantly on route to emergency facility and administered additional care.
- Assisted in lifting and transferring patient from ambulance to medical facility.
- Communicated patient observations and emergency care details to medical facility staff to facilitate informed treatment.
Education
Associate in Science (A.S.) - Health Coaching and Human Preformance
Seminole State College
apopka, FL04-2024
Bachelor of Science - Health Coaching And Human Performance
Seminole State College of Florida
Sanford, FL08-2026
Diploma - Fire Science
Apopka High School
apopka, FL05-2018
Skills
- Facility Management
- Patient Assessments
- Customer Service
- CPR and First Aid
- Health and Safety
- Patient Triage
- ADL Support
- Membership Assessments
- Guest Assistance
- Conflict Resolution
- Supply Restocking
- Food Running
- Equipment Handling
- Staff Assistance
- Emergency Response
- Effective communication
- Guest Relations
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- At PlanetFitness we use a program called Thumbs Up it's a program that you can give shootouts and Team encouragements, I have the most on my team after having over two years of experience within the company with having 14 shootouts ranging from my professionalism, on time for work and brining a positive presence to the team during stressful times.
- During my time as a clinical student for both the Apopka Fire Department and the Apopka ER Advent Health. I brought on a positive work environment during my short time within both companies.
Languages
English Fluent
Spanish Beginner (A1)
Timeline
Planet Fitness Front Desk Assistant
Yalisa Rivera
07.2024 - Current
Banquet Server
Westin Lake Mary
12.2019 - 12.2025
Clinical Nurse Assistant
advent Health Apopka
05.2019 - 05.2019
Clinical Emt Assistant
Apopka FD
03.2019 - 03.2019
Associate in Science (A.S.) - Health Coaching and Human Preformance
Seminole State College
Bachelor of Science - Health Coaching And Human Performance
Seminole State College of Florida
Diploma - Fire Science
Apopka High School