Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Johnson

Universal City,TX

Summary

Proven track record of enhancing customer satisfaction and streamlining expense tracking, as demonstrated during my tenure at Planet Fitness. Skilled in client communication and maintaining a cooperative attitude, I excel in fast-paced environments, consistently delivering top-notch service. My expertise in time management and a team player mentality have significantly contributed to achieving and exceeding service goals.

Overview

4
4
years of professional experience

Work History

Planet Fitness Front Desk Employee

Planet Fitness
Universal City, TX
11.2024 - Current
  • Computed bills, collected payments and made change for guests.
  • Greeted and welcomed guests in a professional manner.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Updated computer systems with current guest information as required.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.

H-E-B Estore Curbie

H-E-B
Universal City, TX
09.2023 - 01.2024
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Assisted teammates with daily tasks during peak periods.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Greeted customers and answered product or service questions.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

ROTC Cadet

University Of Louisville Detachment 295
Louisville, KY
08.2022 - 05.2023
  • Conducted physical training to keep fit and perform job duties productively
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes
  • Operated communication systems to gather, process and share information
  • Mentored new personnel to complete tasks accurately by being knowledgeable of laws and procedures
  • Managed paperwork by tracking records to remain organized and maximize accuracy

Tutor

The University Of Louisville
Louisville, KY
10.2022 - 12.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Provided homework assistance using specific curriculum and materials
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure
  • Supported students with helpful study habits and exam strategies

Volunteer

Shelby County High School Marine Corps ROTC
Shelbyville, KY
12.2021 - 12.2022
  • Assisted with special events and programs
  • Maintained clean, neat, and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others
  • Communicated with staff members to stay informed about volunteer opportunities and events
  • Represented organization positively and professionally while providing community with much-needed services
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates

Self Employed Lawn Mower

People Around The Shelbyville Area.
Shelbyville, KY
01.2021 - 01.2022
  • Mowed lawns of residential properties on weekly basis to maintain grass length
  • Removed weeds, hazards, and debris from common pathways to improve usability
  • Removed grass clippings and leaves from property using blower
  • Removed rocks and other items from lawn for mower safety and clean appearance
  • Edged sidewalks, driveways, and landscape features using line trimmer
  • Adjusted mower height and speed settings to accommodate different types of terrain
  • Emptied and cleaned grass catcher and mulching bags to discard grass cuttings
  • Greeted property owners and other individuals on property to maintain friendliness
  • Developed and maintained effective working relationships with clients to secure repeat jobs
  • Loaded and unloaded mowing equipment at customer locations

Education

High School Diploma -

Shelby County Highschool
Shelbyville
05.2022

Some College (No Degree) - Criminal Justice

University of Louisville
Louisville, KY

Skills

  • Customer Satisfaction
  • Student Engagement
  • Hospitality and accommodation
  • Expense tracking
  • Cooperative attitude
  • Service-minded
  • Customer Relations
  • Issue resolution
  • Time management skills
  • Verbal and written communication
  • Team player mentality
  • Phone etiquette
  • Client communication
  • Patience and composure
  • Customer service
  • Multitasking and organization

Timeline

Planet Fitness Front Desk Employee

Planet Fitness
11.2024 - Current

H-E-B Estore Curbie

H-E-B
09.2023 - 01.2024

Tutor

The University Of Louisville
10.2022 - 12.2022

ROTC Cadet

University Of Louisville Detachment 295
08.2022 - 05.2023

Volunteer

Shelby County High School Marine Corps ROTC
12.2021 - 12.2022

Self Employed Lawn Mower

People Around The Shelbyville Area.
01.2021 - 01.2022

High School Diploma -

Shelby County Highschool

Some College (No Degree) - Criminal Justice

University of Louisville

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