Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Miett

Nashville,USA

Summary

Strategic and people-driven multi-unit leader with 10+ years of progressive experience across high-growth concepts, legacy brands, and startup environments. Proven track record of driving profitability, reducing turnover, and scaling operations across a variety of environments. Entrepreneurial mindset with a strong foundation in P&L ownership, team development, and community engagement. Adept at turning around underperforming units, building bench strength, and implementing brand-wide frameworks that align people, purpose, and performance. Known for leading with empathy, operational discipline, and a commitment to long-term cultural health.

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Manager

Dairy Queen
06.2023 - Current
  • Lead operations and strategic development for 12 locations in Eastern and Central TN.
  • Reduced management turnover by 30% through leadership bench development and intentional career-pathing.
  • Championed turnaround of six negative-EBITDA locations to cash-flow positive status through a combination of sales growth, cost management, and leadership development.
  • Introduced a focus model built on People, Progress, Purpose, and Profit, later adopted company-wide as a leadership framework.
  • Initiated regionally adopted community involvement programs tailored to each market’s needs, emphasizing empathetic adaptability and local impact.

Food And Beverage Operations Manager

Epcot
02.2021 - 05.2023
  • Oversaw multiple high-volume food and beverage operations within Epcot, contributing to over $50M in annual revenue.
  • Outperformed peer pavilions consistently by developing tailored strategies for throughput, queue optimization, and labor deployment.
  • Reduced turnover by 40% through a structured leadership development program focused on hands-on coaching and internal promotion pipelines.
  • Streamlined back-of-house and front-of-house collaboration by redefining leadership roles, improving communication flow and accountability.
  • Led the implementation of a recognition-driven culture, boosting team morale and resulting in a 4% YoY reduction in labor cost through increased productivity and retention.
  • Introduced new training SOPs for seasonal and part-time cast members, decreasing onboarding time by 25% and increasing guest satisfaction scores.
  • Partnered with culinary and events teams to launch limited-time offerings that generated incremental revenue spikes during festival periods.

Co Owner/Multi Unit Operator

Burger Barn
10.2017 - 04.2020
  • Founded and scaled a fast-casual burger concept from the ground up, overseeing all facets of operations, including site selection, menu development, staffing, and financial management.
  • Grew the business from 1 to 5 locations in under 3 years, achieving an AUV of $1.5M through consistent brand execution and operational discipline.
  • Built and mentored high-performing leadership teams, implementing structured development plans to support rapid expansion and internal promotions.
  • Designed and rolled out operational playbooks and SOPs to ensure consistency in quality, service, and culture across all units.
  • Led financial oversight including budgeting, P&L management, and vendor negotiation, resulting in healthy margins across all locations.
  • Drove community engagement strategies tailored to each store’s neighborhood, strengthening local brand loyalty and team culture.
  • Successfully exited the business, leaving behind a sustainable infrastructure and a legacy of people-focused operations.

District Manager

Krispy Kreme
01.2013 - 09.2017
  • Directed operations for 6 high-volume stores across the metro Atlanta region, with full accountability for performance, people, and profitability.
  • Drove same-store sales growth of over 4% YoY through consistent execution of brand standards and in-store coaching.
  • Developed and mentored store managers, improving leadership pipelines and driving sustained operational excellence.
  • Rolled out localized marketing and community engagement programs that delivered a 50% increase in fundraising and community sales orders.
  • Achieved #1 district ranking in company-wide KPIs during final two quarters, outperforming all peer markets in sales, labor, and guest experience metrics.
  • Elevated store-level operations by improving speed of service, guest satisfaction, and product consistency across all units.

Education

Master of Science - Cybersecurity And Information Assurance

WGU
12.2026

Bachelor's - Finance

Southern New Hampshire University
07.2016

Skills

  • Tactical business planning
  • District expansion
  • Consulting
  • Multi-unit management
  • Goal setting and performance metrics
  • Profitability optimization

Certification

ISC2 CC

Timeline

District Manager

Dairy Queen
06.2023 - Current

Food And Beverage Operations Manager

Epcot
02.2021 - 05.2023

Co Owner/Multi Unit Operator

Burger Barn
10.2017 - 04.2020

District Manager

Krispy Kreme
01.2013 - 09.2017

Bachelor's - Finance

Southern New Hampshire University

Master of Science - Cybersecurity And Information Assurance

WGU

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