Austin Milentz
Liberty,Texas
Summary
Dynamic leader with a proven track record at Milentz Storage Inc., enhancing customer satisfaction by 50% through innovative service protocols. Expert in management and customer relationship management, I excel in driving team performance and streamlining operations. Skilled in project management and biology/environmental microbiology, demonstrating a unique blend of technical and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Manager/Facility Supervisor
Milentz Storage Inc.
Dayton, TX
08.2022 - Current
- Manage all needs of the five different facilities between two cities for a family-owned small business storage company with 5 employees
- Improved customer satisfaction reviews by 50% through implementing a new customer service protocol
- Oversee daily operations including customer service, lawn care, plumbing, electrical issues, cleaning the facilities, repairing units, and vacancy/moving out management
Account Manager
Priority1
Houston, TX
05.2023 - 12.2023
- Prospected new business opportunities in B2B sales.
- Generated leads and tracked activity using CRM.
- Executed sales and established new accounts.
- Oversaw sales accounts.
Assistant/Shadow
David W. Arnold DDS Inc.
Liberty, TX
06.2021 - 08.2021
- Assisted and Shadowed a general dentist for over 80 hours
- Helped direct patients on where to go and visit with them while they waited on the doctor
- Observed a variety of dental procedures and learned about the equipment used
Assistant Manager
U-Haul Moving Company
Waco, TX
06.2020 - 06.2021
- Lead a team of 4 employees through training and hiring, increasing the amount of employees by 50%
- Assisted customers with renting and returning U-Haul equipment (packing supplies, trailers, moving vans/trucks)
- Maintained inventory, cleaned and rearranged equipment, and managed day to day operations with customer service as a top priority
- Increased efficiency by 20% through implementing a new inventory tracking system
Crew Leader
Liberty Independent School District
Liberty, TX
05.2019 - 08.2019
- Promoted to the leader of the moving and cleaning crew that managed all five Liberty ISD schools and administration offices throughout the summer
- Managed a team of 10 employees and oversaw all tasks related to interior and exterior painting, power-washing, and lawn care
Education
B.S. - Biology
Baylor University
Waco, TX08.2022
Skills
- Management
- Customer Relationship Management
- Project Management
- Team Management
- Biology/Environmental Microbiology
Extracurricular Activities
Delta Tau Delta Fraternity, 2019-Present Baylor ASDA, 2019-2022 Helping Hands, 2019-2022 Camp Invention, 2016-2019
Awards
- U-Haul Small Storage Service Award
- ASDA Member of the Month
- U-Haul Employee of the Month
- Baylor University Dean's Academic Honor List
- Baylor Provost's Gold Scholarship
Timeline
Account Manager
Priority1
05.2023 - 12.2023
Manager/Facility Supervisor
Milentz Storage Inc.
08.2022 - Current
Assistant/Shadow
David W. Arnold DDS Inc.
06.2021 - 08.2021
Assistant Manager
U-Haul Moving Company
06.2020 - 06.2021
Crew Leader
Liberty Independent School District
05.2019 - 08.2019
B.S. - Biology
Baylor University