AUSTIN MILLS
Indio,CA
Summary
Experienced Team Member bringing outstanding performance by working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Guest Advisor Lead on Duty
Petco
Indio, CA
03.2023 - 12.2023
- Trained staff on proper customer services techniques
- Ensured a flawless and enjoyable shopping experience for all customers.
Produce/Meat Team Associate
Walmart
Manhattan, KS
03.2022 - 02.2023
- Continuously checked products for quality assurance according to strict guidelines
- Trained new team members by relaying information on company procedures and safety requirements
- Organized and displayed over 1000 items off truck per day.
Delivery Team Lead
Walmart
Manhattan, KS
12.2020 - 03.2022
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels
- Supported customers via telephone, email and at sites to handle escalations and product concerns
- Managed over 300 orders per day.
Senior Security Consultant
Brinks Home Security
Manhattan, KS
02.2019 - 06.2019
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Planned, directed, and completed over 90 installations of comprehensive solutions for residential and small business customers.
Education
Bachelor of Science - Business Administration, Marketing
Kansas State University
05.2019
Skills
- Interpersonal Relations
- Customer Service Management
- Relationship Building
- Team Supervision
- Detail Oriented
- Business Development
- Strategic Planning
- Time Management
- Operations Management
- Conflict Management
- Problem-Solving
Timeline
Guest Advisor Lead on Duty
Petco
03.2023 - 12.2023
Produce/Meat Team Associate
Walmart
03.2022 - 02.2023
Delivery Team Lead
Walmart
12.2020 - 03.2022
Senior Security Consultant
Brinks Home Security
02.2019 - 06.2019
Bachelor of Science - Business Administration, Marketing
Kansas State University