Austin Mitchell
Indianapolis,US
Summary
Results-driven operator with over 9 years of experience in equipment operation and team leadership, dedicated to enhancing production efficiency while upholding stringent safety compliance. Expertise in conducting routine inspections and ensuring quality control in alignment with GMP standards, contributing to operational excellence. Committed to leveraging logistics and customer service skills to foster organizational success and drive innovation. Proven ability to lead teams effectively, optimize workflows, and achieve performance targets.
Overview
10
10
years of professional experience
Work History
Flooring Specialist
Williams Hardwood Flooring
08.2025 - Current
- Preparation: Remove old flooring, clean, level, and repair subfloors, ensuring structural integrity.
- Installation: Measure, cut, and fit wood planks/materials using saws, nailers, adhesives; account for expansion gaps.
- Finishing: Sand, stain, and apply sealants/finishes to achieve desired look and durability.
- Client Interaction: Consult with clients on materials and explain floor care.
- Maintenance & Repair: Address squeaks, refinish worn floors, and perform general repairs.
Operator
Eli Lilly & Company
05.2022 - 08.2025
- Operate automated machinery, ensuring production schedules and quality standards are met.
- Conduct routine equipment inspections, maintaining compliance with safety regulations.
- Collaborate with teams to resolve machine issues, enhancing efficiency and output.
- Maintain accurate production records in line with GMP and company policies.
- Perform quality checks on syringes, ensuring regulatory and customer specifications are met.
Team Lead Delivery Driver
Prime Reminent Incorporated (Amazon)
08.2021 - 05.2022
- Led team meetings to address safety and customer needs, boosting team alignment.
- Ensured accurate, timely package delivery, maintaining a clean driving record.
- Utilized GPS for efficient navigation, improving delivery speed and accuracy.
- Delivered up to 300 packages daily, enhancing customer satisfaction.
- Monitored and adjusted delivery metrics, achieving significant on-time delivery improvements.
Delivery Driver
PrimeTime Logistics, LLC (Amazon)
05.2021 - 08.2021
- Deliver packages in a timely, accurate, and safe manner while following all applicable safety policies and procedures.
- Properly use a GPS to navigate to customers location safely and swiftly.
- Maintained a clean driving record and followed all traffic laws when operating an automobile for business purposes.
- Delivered packages weighing up to 50lbs safely and efficiently using proper lifting techniques.
- Deliver up to 300 packages a day while maintaining excellent customer service.
Team Lead Delivery Driver
Prime Reminent Incorporated (Amazon)
07.2020 - 07.2021
- Conduct meetings with other team members and go over safety rules, follow customer demands, and answer any questions team members may have while out on the job.
- Deliver packages in a timely, accurate, and safe manner while following all applicable safety policies and procedures.
- Properly use a GPS to navigate to customers location safely and swiftly.
- Maintained a clean driving record and followed all traffic laws when operating an automobile for business purposes.
- Delivered packages weighing up to 50lbs safely and efficiently using proper lifting techniques.
- Deliver up to 300 packages a day while maintaining excellent customer service.
Document Service Rep II
CNO Financial Group Inc
07.2019 - 07.2020
- Sort incoming mail by product, ensuring data accuracy for seamless processing.
- Prepare documents efficiently for scanning, enhancing workflow speed.
- Perform courier duties, maintaining timely and reliable document delivery.
- Manage file retrieval using fiche and film systems, ensuring quick access.
- Optimize document preparation, achieving faster processing and notable turnaround improvements.
Inforce Processor Rep I
OneAmerica
07.2019 - 07.2019
- Efficiently processed policy changes and inquiries, enhancing customer satisfaction.
- Collaborated with brokers and policyholders, ensuring accurate and timely communication.
- Identified improvement opportunities, contributing to enhanced process quality.
- Participated in projects, supporting team goals and objectives.
- Delivered prompt and precise responses, maintaining high service standards.
- Streamlined policy change processing, enhancing response times and improving customer satisfaction through efficient inquiry management.
Merchandiser
Coca-Cola Bottling Company Consolidated
08.2017 - 05.2018
- Managed accounts, enhancing customer service and meeting demand consistently.
- Improved merchandise handling, reducing waste and optimizing stock levels.
- Boosted sales by strategically placing products in retail locations.
- Fostered strong relationships with store staff for smoother product launches.
Merchandiser
PepsiCo
06.2016 - 08.2017
- Deliver excellent customer service, boosting client retention and satisfaction.
- Optimize merchandise handling, ensuring effective product rotation and reduced waste.
- Analyze sales trends to adjust inventory, improving stock availability and turnover.
- Collaborate with sales teams on promotions, enhancing product visibility and reach.
Education
Purdue University – Polytechnic
Indiana, USundefined
Whiteland Community High School
Indiana, USSkills
- Material Handling (Experienced), Microsoft Office (Skillful), Customer Service (Expert), Equipment Operation (Expert), Quality Control (Experienced), Team Leadership (Experienced), Documentation (Expert), Process Improvement (Experienced), Safety Compliance (Skillful), GMP (Expert), Logistics (Skillful), Time Management (Experienced), Hardwood installation(Skillful), Deadline management(expert)
Timeline
Flooring Specialist
Williams Hardwood Flooring
08.2025 - Current
Operator
Eli Lilly & Company
05.2022 - 08.2025
Team Lead Delivery Driver
Prime Reminent Incorporated (Amazon)
08.2021 - 05.2022
Delivery Driver
PrimeTime Logistics, LLC (Amazon)
05.2021 - 08.2021
Team Lead Delivery Driver
Prime Reminent Incorporated (Amazon)
07.2020 - 07.2021
Document Service Rep II
CNO Financial Group Inc
07.2019 - 07.2020
Inforce Processor Rep I
OneAmerica
07.2019 - 07.2019
Merchandiser
Coca-Cola Bottling Company Consolidated
08.2017 - 05.2018
Merchandiser
PepsiCo
06.2016 - 08.2017
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Whiteland Community High School
Purdue University – Polytechnic
ADDITIONAL INFORMATION
- VP of manufacturing recognition for going above and beyond job expectations (August 2023)
- Recognition for exceptional performance and safety (February 2022)
- Maintained perfect FICO score of 850 for safe driving (January 2021)
- Promoted to Team Leader for excellent customer service (August 2020)
- Consistent top producer recognition and excellent customer service (2018-2019)
- Employee of the Month at Coca-Cola with excellent service recognition