AUSTIN MOORE
Atlantic Beach,FL
Summary
Experienced Technical Automotive Consultant with 14+ years of diagnostic, repair, and technical support expertise across luxury and domestic brands including Mercedes-Benz, Lexus, Volvo, GM, and Jaguar/Land Rover. Proven ability to support dealership technicians, resolve complex technical cases, analyze field trends, and collaborate with engineering teams. Highly skilled in electrical diagnosis, powertrain repair, vehicle networks, and utilizing OEM diagnostic platforms. Recognized for delivering “Fixed Right First Time” results and elevating technician performance through training and guidance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Automotive Consultant
Morley Companies Inc. (General Motors)
Jacksonville, FL
08.2024 - Current
- Currently supporting a high-volume caseload around 30cases and calls per day, consistently maintaining customer satisfaction and efficient case resolution.
- Providing advanced diagnostic support to dealership technicians on Global B, Global A, and VIP architectures.
- Assisting technicians with PICO scope setup and waveform interpretation for network communication issues.
- Collaboration with technical teams across North America to identify trends and resolve widespread issues.
- Utilizing diagnostic platforms in a remote support environment.
- Delivering clear technical guidance to improve technician accuracy and reduce repeat repairs.
Senior Analyst
Mercedes-Benz USA
Jacksonville, FL
03.2023 - 03.2024
- Supported dealership technicians with complex diagnostic procedures and uncommon repairs.
- Trained team members to improve diagnostic consistency and support quality.
- Gathered and analyzed nationwide data to develop technical topics and solutions.
- Ensured cost-effective repair decisions aligned with “Fixed Right the First Time.”
Technical Case Manager
Mercedes-Benz USA (Axelon)
Jacksonville, FL
05.2022 - 03.2023
- Provided 2nd-level support for escalated technical cases.
- Collaborated with engineering teams to identify root causes.
- Analyzed market trends to support topic creation.
- Completed advanced MB training and maintained high diagnostic proficiency.
Senior Certified Lexus Technician
Fields Lexus of Jacksonville
Jacksonville, FL
01.2017 - 05.2022
- Diagnosed and repaired complex mechanical and electrical issues.
- Achieved top customer satisfaction scores.
- Performed internal engine repairs, A/C systems, transmissions, brakes, airbags, and electrical diagnosis.
Certified Technician
Ed Morse GMC/Mazda
Tampa, FL
01.2016 - 01.2017
- Performed diagnostics and repairs on gasoline vehicles and diesel trucks.
- Recommended performance-enhancing upgrades.
- Completed documentation using fleet maintenance systems.
Certified Technician
Greenville Luxury (Volvo, Jaguar, Land Rover, Porsche)
Greenville, SC
01.2012 - 01.2016
- Promoted from detail department to service technician.
- Performed suspension repairs, alignments, and major engine work.
- Diagnosed electrical issues and communicated repair needs.
Education
High School Diploma -
Camden County High School
Elizabeth City, NC01.2012
Skills
- Diagnostic Tools: PICO Scope, NVH, Data Bus diagnostic Tool, GDS/GDS2, Techline Connect, AFIT
- OEM Systems: XENTRY, STARTEK, WIS, TIPS, AQUA, VEDOC, COGNOS, MIA, PowerBI
- Areas of Expertise: Electrical systems, network communication diagnostics, internal engine repair, drivability, transmission repair, safety systems, luxury vehicle diagnosis
Certification
- ASE Certified: A1 Engine Repair, A3 Manual Drive Train, A4 Suspension/Steering, A5 Brakes, A6 Electrical Systems
- Lexus Senior Certified Technician
- Lean Six Sigma White Belt
- Lean Six Sigma Yellow Belt
Timeline
Technical Automotive Consultant
Morley Companies Inc. (General Motors)
08.2024 - Current
Senior Analyst
Mercedes-Benz USA
03.2023 - 03.2024
Technical Case Manager
Mercedes-Benz USA (Axelon)
05.2022 - 03.2023
Senior Certified Lexus Technician
Fields Lexus of Jacksonville
01.2017 - 05.2022
Certified Technician
Ed Morse GMC/Mazda
01.2016 - 01.2017
Certified Technician
Greenville Luxury (Volvo, Jaguar, Land Rover, Porsche)
01.2012 - 01.2016
High School Diploma -
Camden County High School